Analyst - Card Operations

Al Etihad Payments; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company in the UAE is looking for an Analyst in Card Operations to support various card operations activities, manage help desk functions, and ensure smooth operations. The role involves collaboration with banks and technology teams to enhance service delivery and operational efficiency.

Benefits

Annual bonus

Child educational allowance

Annual flight tickets

Comprehensive health insurance

Qualifications

• At least 5 years of experience in Card Operations.
• Proven experience in Card Accounting and Reconciliations.

Responsibilities

• Support day-to-day Card operations activities.
• Resolve scheme disputes within required SLAs.
• Coordinate with technology team for system operations.

Skills

Analytical Skills

Problem Solving

Consulting Skills

Education

Degree in Business Administration

Job description

|Analyst: Card Operations

Al Etihad Payments empowers employees to work in an environment that best promotes their productivity and well-being, while providing high-quality workplace and fantastic professional experience.

|Get to Know Us

Al Etihad Payments is the UAE’s designated retail payments entity, dedicated to developing and operating world-class infrastructure, standards, and solutions for the UAE Economy. Al Etihad Payments is a subsidiary of the Central Bank of the UAE, strongly supported by the UAE Government.

Our employees are committed to working with licensed financial institutions and other payment service providers to foster innovation and deliver excellent financial services to all in the UAE, efficiently and without friction.

Al Etihad Payments supports the government’s objectives of a cashless society, national digitization, and the Central Bank of the UAE’s goal of being a top ten central bank globally.

|Our Culture

We are a collaborative, diverse, and passionate group of individuals that work as one team. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across the payments ecosystem!

|About the role

The Analyst, Cards Operations, is responsible for supporting card operations, help desk management for participant banks, card issuers & acquirers, ATMs, and ensuring the timely resolution within the agreed SLAs. This role requires coordination with the technology department to ensure the smooth running of Jaywan operations and processes.

|What You’ll Do

1. Provide support in day-to-day Card operations activities covering acquiring and issuer operations.
2. Knowledge of ICS card operations for: Disputes Management, Card Account Reconciliation, Card Scheme rules and Policies for Card present and E-commerce.
3. Resolve scheme disputes within required SLAs and provide timely responses to issuers and acquirers.
4. Provide inputs in framing Scheme rules and Operating Processes for Card Schemes – Pre-Paid, Debit, Credit, etc.
5. Support the operations team in onboarding new licensed financial institutions/Banks to the Jaywan Scheme.
6. Coordinate with the technology team in resolving help desk tickets and ensuring all systems are operational for the participant banks.
7. Support the escalation and resolution of L2 and L3 tickets.
8. Proactively analyze issues and implement preventive measures.
9. Collect relevant data from within the company and participant banks, and present it to senior management.
10. Create databases for data storage and future access.
11. Track the progress of operational changes through KPIs.
12. Conduct periodic health checks of business continuity, including testing, monitoring, and support.

|Minimum Qualifications

1. Degree in Business Administration or equivalent (preferred).
2. At least 5 years of experience in Card Operations – Merchant and Issuer Operations.

|Technical and Behavioral Skills

1. Proven experience in Card Accounting, Reconciliations, Scheme Charges, and Disputes Management.
2. Ability to contribute to formulating Card Operating Procedures.
3. Experience working in Card Operations within Banks or issuing/acquiring companies.
4. Consulting and project management skills are a plus.
5. Strong analytical and problem-solving skills.

|Preferred Qualifications

1. Regional experience in the UAE is preferred.
2. Proficiency in written and spoken Arabic is a strong asset.

|What you can expect from us

1. Modern work environment with flexible arrangements.
2. A dynamic, motivated team working towards UAE National Objectives.
3. Competitive compensation, including annual bonus, child educational allowance, and annual flight tickets (where eligible).
4. Comprehensive health insurance coverage.