Night Auditor

VOCO Hotels; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel in Dubai is seeking a Guest Services professional to manage front desk operations. Responsibilities include checking guests in and out, conducting financial audits, and ensuring guest satisfaction. The ideal candidate will have strong communication skills, experience in hotel operations, and the ability to work overnight shifts. Join a dynamic team dedicated to providing exceptional service in a vibrant hospitality environment.

Qualifications

• Previous experience in hotel front desk operations or accounting is preferred.
• Must be able to work overnight shifts, including weekends and holidays.

Responsibilities

• Check guests in and out, provide information about the hotel and local area.
• Conduct nightly audits of hotel transactions for accuracy.
• Prepare and review financial reports, ensuring all transactions are recorded.

Skills

Communication

Customer Service

Data Entry

Accounting Software

Job description

Guest Services: Check guests in and out, provide information about the hotel and local area, and address guest needs or complaints.

Financial Reporting: Conduct nightly audits of hotel transactions, including room rates, taxes, and additional charges to ensure accuracy.

Account Reconciliation: Prepare and review financial reports, ensuring that all transactions from the day are correctly recorded and balanced.

Data Entry: Input and update guest information and reservations into the hotel management system.

Security Checks: Monitor hotel security, ensuring guest safety and compliance with emergency procedures.

Communication: Coordinate with other departments, such as housekeeping and maintenance, to resolve issues promptly.

Inventory Management: Assist with inventory control and ordering supplies as needed.

Record Keeping: Maintain organized records of all transactions, complaints, and incidents during the shift.

Your day to day

Key Responsibilities:

Guest Services: Check guests in and out, provide information about the hotel and local area, and address guest needs or complaints.

Financial Reporting: Conduct nightly audits of hotel transactions, including room rates, taxes, and additional charges to ensure accuracy.

Account Reconciliation: Prepare and review financial reports, ensuring that all transactions from the day are correctly recorded and balanced.

Data Entry: Input and update guest information and reservations into the hotel management system.

Security Checks: Monitor hotel security, ensuring guest safety and compliance with emergency procedures.

Communication: Coordinate with other departments, such as housekeeping and maintenance, to resolve issues promptly.

Inventory Management: Assist with inventory control and ordering supplies as needed.

Record Keeping: Maintain organized records of all transactions, complaints, and incidents during the shift.

What we need from you

Experience: Previous experience in hotel front desk operations or accounting is preferred.

Skills: Strong communication and customer service skills; proficiency in computer systems and accounting software.

Availability: Must be able to work overnight shifts, including weekends and holidays.

Years of Experience: 1 & Above

Languages Required: English

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