Aquatics Operations Team Leader, Water Park

Grand Hyatt; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Lifeguard Supervisor to oversee operations at their waterpark. The role involves managing lifeguard teams, ensuring safety standards, and delivering exceptional guest service. Candidates should have relevant supervisory experience and strong communication skills, with a focus on maintaining high safety and service standards.

Qualifications

• At least 1 year of experience with Ellis & Associates Program or similar.
• Operational experience overseeing lifeguard teams of 50+.
• Proficiency in English and MS Office.

Responsibilities

• Supervise lifeguard operations and ensure safety protocols.
• Conduct training sessions for lifeguards.
• Handle guest complaints and maintain service standards.

Skills

Leadership

Communication

Customer Service

Problem Solving

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Organization

Grand Hyatt Dubai

Summary

Customer Service

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.
• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.

Financial

• Maximize employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet business and guest expectations.
• Focus on improving productivity levels and managing utility/payroll costs within guidelines, ensuring energy efficiency of all equipment.
• Embrace new technology and equipment to improve productivity and streamline work processes.
• Supervise lifeguard operations, ensuring adherence to safety protocols and standards.
• Conduct regular audits of lifeguard performance and safety procedures.
• Organize and conduct training sessions for lifeguards to maintain high safety and service standards.
• Manage lifeguard rotations and schedules for adequate coverage.
• Monitor lifeguard welfare, providing support and addressing concerns.
• Ensure lifeguards are prepared to respond to emergencies and provide excellent guest service.
• Oversee the distribution, collection, and maintenance of tubes and life jackets, ensuring they are in good condition and properly stocked.

Personnel

• Supervise department employees, ensuring compliance with policies, procedures, and laws.
• Oversee punctuality, appearance, and grooming standards of employees.
• Develop employee skills through training, coaching, and mentoring.
• Assist in employee training to ensure efficient performance.
• Supervise service standards as per the Departmental Operations Manual.
• Support the implementation of The People Brand, reinforcing park values and culture.
• Ensure adherence to employee rules, regulations, and safety policies.

Other Duties

• Adhere to Rules & Regulations in the Employees Handbook and park policies on Fire, Hygiene, Health, and Safety.
• Report punctually for duty, in uniform with nametag.
• Maintain high standards of personal appearance and hygiene.
• Foster good relationships with staff across departments.
• Participate in staff meetings, training, and related activities.
• Support departmental trainers and undertake secondary duties as assigned.
• Respond to departmental changes as directed by management.
• Maintain a positive attitude and exercise self-control.
• Understand and follow the Department Operations Manual and policies.

Occasional Duties

• Assist with quarterly, bi-yearly, and yearly inventory of equipment.
• Perform other reasonable duties as assigned.

Qualifications

• At least 1 year of experience with Ellis & Associates Program or similar, including front-line lifeguarding and supervision.
• Operational experience overseeing lifeguard teams of 50+ in high-volume waterparks, preferably in the UAE or GCC.
• Practical experience in waterpark operations, including Training, Operations, and Risk Management.
• Proficiency in English (reading, writing, speaking).
• Proficiency in MS Excel, Word, PowerPoint.