Cluster Groups, Meetings & Events Supervisor - Hilton Hotels in Yas Island (UAE Nationals)

Job Description - Cluster Groups, Meetings & Events Supervisor - Hilton Hotels in Yas Island (UAE Nationals) (HOT0BG2X)

Job Number:

HOT0BG2X

Work Locations

Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi 500200

The Cluster Groups, Meetings & Events Supervisor is responsible for receiving groups, meetings, and events in the cluster hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time they arrive at the hotel for their event, working with the hotel to achieve the set goals.

What will I be doing?

As a Cluster Groups, Meetings & Events Supervisor, you will manage events that occur in the Cluster Hotel from initial contact with the head of the event to preparing contracts for groups, meetings, and events, until the end of the event. You must perform the following tasks to the highest standards:

• Receive groups, conferences, and events and keep the hotel updated on all outputs.
• Draw up contracts for groups, conferences, and events.
• Insert Rooming Lists in the system, update payment instructions, and enter important information relevant to the group.
• Negotiate budgets with customers.
• Develop event Work Orders in the system with all relevant information.
• Conduct instructional groups with all relevant information (number of attendees, category, price, form of payment, company contact, special notes, etc.).
• Perform monthly reports on groups and update closing information.
• Interact continuously with Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings, and the kitchen.
• Act directly with the guest or client during the stay of groups and events.
• Participate in special activities such as cocktail receptions, welcome tours for groups, etc.
• Ensure that all client requests are answered efficiently and promptly.

What are we looking for?

A Cluster Groups, Meetings & Events Supervisor serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Graduate in Management, Hospitality, or Marketing.
• Previous experience as a cluster groups, conferences, and events coordinator, preferably in Hospitality.
• Ability to analyze and manage multiple tasks.
• Ability to solve problems quickly and efficiently.
• Strong organizational and planning skills.
• Good computer skills including Excel, PowerPoint, and Word.
• Proactive approach to meet deadlines and objectives.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the