Fine Wines & Spirit Customer Service Manager (Al Hamra Cellar)

MMI - Maritime and Mercantile International; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

Une entreprise dynamique dans le secteur des boissons recherche un professionnel pour offrir une expérience client exceptionnelle à Al Hamra Cellar. Le candidat idéal aura une expérience en vente au détail haut de gamme, avec un accent sur le réseautage et la gestion des relations avec des clients fortunés. Ce rôle implique la gestion des stocks, la coordination des ventes et la participation à des événements clients, tout en garantissant un environnement de shopping de luxe.

Qualifications

• 3 à 5 ans d'expérience dans le commerce de détail haut de gamme ou le marketing de luxe.
• Capacité prouvée à établir un réseau avec des clients fortunés.
• Passionné par la création d'un environnement de shopping premium.

Responsibilities

• Construire un réseau de clients fortunés et gérer le cycle de vie des achats.
• Coordonner les commandes en ligne et assurer la disponibilité des produits.
• Gérer les niveaux de stock et prendre des décisions clés sur les commandes.

Skills

Networking

Sales Management

Customer Relationship Management

Education

WSET Level 2 certification

Job description

About Us

MMI are a dynamic beverage import marketing, sales, retail, and distribution organisation, and our vision is to delight every customer with our passion for quality and service.

Headquartered in Dubai, we operate in 42 countries across South and East Africa, the Gulf & Middle East, Southern Europe, and Southeast Asia, making us one of the world’s leading independent distributors.

At every interaction with our portfolio, events, and outlets, we strive for exceptional experiences for our customers and consumers through innovations like the award-winning Le Clos Finest Wines and Luxury Spirits retail concept to trend-driven brands and e-commerce and through operational efficiency and the highest standards of customer service at every touch point.

Role Purpose

To create an unforgettable, world-class customer experience at Al Hamra Cellar—making it the top destination in the United Arab Emirates for fine wine and spirits. A key focus is building and nurturing a network of high-net-worth individuals (HNWI) and high-spending customers, while driving pre-sales of rare and exceptional bottles. Acting as a trusted deputy to the Store Manager, you'll help keep the store running seamlessly and ensure every customer interaction is memorable.

Key Responsibilities:

• Build a network of HNWI and high spenders, particularly around Fine Wine, Champagne, Hennessy, Super Premium Rum/Tequila and Malts
• Coordinate and communicate online and pre-orders for guaranteed availability and collection
• Ensure pre-sale of exceptional bottles
• Attend dinners / customer events where required across NE/Dubai
• Support Retail team in-store where required
• Handling the whole customer purchase life cycle, assisting with instore purchases, online, remote payment links, engraving service and collection agreements / checkout
• Managing stock levels and making key decisions on stock orders, availability measures
• Ensure alignment with Fine Wine team, Malt Category Manager and Customer Relationship Manager
• Prepare monthly report on Fine Wine & Spirits customer base and feedback

Required Qualifications & Experience:

• Minimum 3 to 5 years of experience in high-end retail or luxury marketing
• Proven ability to network effectively with high-net-worth clients, coupled with strong sales and relationship management skills.
• Passionate about curating a premium shopping environment, from elegant store displays to well-organized back-of-house operations.

Desirable Skills & Experience

• Familiarity with Wines and Spirits sector
• WSET Level 2 certification

What we offer

Join a team of experienced professionals who are experts in the industry. We want to create memories and provide an exceptional experience to every customer on every visit. That's why we're passionate about offering a wide variety of delicious and high-quality products. We’re committed to sustainable practices, reducing our environmental impact, and giving back to the communities that we operate in. We're committed to putting our people first by creating a positive and supportive work environment where everyone feels valued and respected.

How to apply

Click on the 'Apply' button to join our team.