Spa Supervisor

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in hospitality is seeking a Spa Supervisor to oversee recreation operations and ensure exceptional guest service. This role involves planning activities, managing budgets, and leading a team to enhance guest experiences. The ideal candidate will have proven experience, excellent communication skills, and certifications in CPR and First Aid.

Qualifications

• Proven experience as a Spa Supervisor or similar role.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities

• Oversee the Recreation operations and facilities of the hotel.
• Coordinate purchasing for the Spa & gym with the finance team.
• Train and develop the recreation team.

Skills

Communication

Customer Service

Education

CPR and First Aid certifications

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re involved in important times in our guests’ lives. A simple smile in the lobby can create positivity that turns a business trip into a celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner can lead to a long-term partnership.

It doesn’t take much to make a moment—just to be genuine, human, warm, and to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

Job Description

The Role

• Oversee the Recreation operations and facilities of the hotel.
• Think entrepreneurially and beyond boundaries.
• Provide sincere, warm, and enthusiastic service to ensure guest satisfaction.
• Get to know guests and commit to service excellence.

Key Responsibilities

Planning & Organizing:

• Coordinate purchasing for the Spa & gym with the finance team according to hotel procedures.
• Plan gym activities and classes; communicate with members and guests.
• Conduct interviews and prepare job descriptions with HR.
• Monitor departmental expenses and budgets.
• Review work schedules and payroll.
• Perform competitor analysis and recommend improvements.
• Work with marketing to meet membership sales targets.

Operational

• Train and develop the recreation team.
• Improve recreation operations and seek efficiency through productivity and energy savings.
• Lead and support employees to achieve financial, operational, and service goals.
• Foster a positive, solution-oriented work environment.
• Lead daily briefings and monthly meetings.
• Ensure compliance with fire, hygiene, health, and safety policies.
• Manage performance appraisals and coaching.
• Promote sales within the team to maximize revenue.
• Ensure team awareness of revenue and membership targets.
• Communicate effectively with guests and assist them professionally.
• Maintain grooming standards.
• Review guest feedback and implement improvements.
• Know all products and services offered.
• Participate in guest events as needed.
• Check duty shift checklists for task completion.
• Coordinate with Housekeeping for cleanliness and towel availability.
• Provide personal training programs and tips.
• Perform other duties as assigned.

Financial

• Ensure correct collection of payments from guests.

Administration

• Work with Finance to produce accurate monthly reports.
• Maintain member records and database.
• Process membership payments accurately and promptly.
• Familiarize potential members with gym facilities.
• Prepare gym membership cards.
• Review staff schedules and leave plans to optimize resources.
• Implement and monitor training plans for team development.

Qualifications

• Proven experience as a Spa Supervisor or similar role.
• CPR and First Aid certifications are advantageous.
• Effective communication skills.
• Exceptional customer service skills.

Additional Information

Our commitment to Diversity & Inclusion: We aim to attract, recruit, and promote diverse talent.

Join Accor and write your story. Discover your future with us at https://careers.accor.com/

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