Senior Data Analyst

Alpha Data; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Experience Coordinator to enhance patient relations and drive satisfaction. In this role, you will be responsible for originating patient leads, managing relationships with healthcare facilities, and ensuring that all patient needs are met promptly. You will develop pricing strategies and negotiate partnerships while maintaining a high standard of customer service. This position requires strong communication skills and the ability to work under pressure, making it ideal for someone passionate about improving patient care and experience. Join a forward-thinking team committed to excellence in healthcare delivery.

Qualifications

• Bachelor’s degree in Healthcare, Administration, Business or related field is required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Originate patient referral leads and maintain direct contact with patients.
• Design pricing strategies and manage partnerships with hospitals.
• Ensure excellent customer service and handle patient concerns.

Skills

Verbal Communication

Written Communication

Problem-solving

Time Management

Customer Service

Education

Bachelor’s degree in Healthcare

Bachelor’s degree in Administration

Bachelor’s degree in Business

Job description

Job Responsibilities

• Patient leads origination – originate patient referral leads from hospitals and referring physicians, establish and demonstrate an active network of referrals.
• Patient relations – maintain direct contact with the family/patient and engage nursing and rehabilitation operations teams to execute on patient care, catering to all patient/family queries.
• Pricing and services strategy – own our contractual agreements, update them when necessary, design pricing for all our services, and present pricing strategies to the direct manager.
• Partnerships – introduce, negotiate, engage, and close key strategic partnerships with referring hospitals, B2B contacts, and corporates.
• Handle all patient concerns and proactively ensure all patients’ needs are met.
• Be a point of contact for all departments regarding Patient Experience.
• Handle any special patient requests and deal with any complaints or patient queries.
• Encourage excellent standards of Customer Service delivered to the patients.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction.
• Drive and encourage Feedback Questionnaire responses (Patient Satisfaction Survey).
• Highlight any trends in relation to our Patient Satisfaction Survey.
• Conduct routine visits to patients, ensuring patient expectations are met and that any issues are dealt with and escalated if required.
• Develop and maintain relationships with client facilities, customers, and corporate tie-ups.
• Proactively sell the complete range of services to current and potential clients, customers, and local healthcare facilities.
• Manage fiduciary relationships within the office, including pricing, margins, overhead, expenses, etc.
• Work with Clinical Doctors, nurses, and caregivers to ensure optimal clinical outcomes for all clients, including possible discharges and admissions.

Qualifications

Bachelor’s degree in Healthcare, Administration, Business or related field.

Additional Information

• Able to work under pressure to meet demanding time frames and deadlines.
• Able to work independently and as part of a team.
• Strong verbal and written communication skills.
• High level of professionalism and personal presentation at all times.
• Able to understand and adapt to cultural sensitivities.
• Problem-solving/lateral thinking skills.
• Excellent time management and prioritization skills.