Assistant Manager Raffles Club

Accor; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Accor is seeking a dedicated professional to manage the Raffles Club Lounge at Raffles the Palm Dubai. This role involves overseeing staff, ensuring guest satisfaction, and maintaining high service standards. Ideal candidates will have strong leadership skills, experience in hospitality, and a degree in tourism or hotel management. Join a team committed to delivering exceptional service in a luxurious environment.

Qualifications

• Minimum of 3-5 years relevant experience, including at least 2 years in a supervisory role.

Responsibilities

• Manage and supervise all staff tasks to ensure maximum guest satisfaction.
• Oversee lounge operations during business hours.
• Handle guest complaints and monitor feedback.

Skills

Organizational Skills

Leadership

Communication

Team Management

Education

Degree from a School for Tourism & Hotel Management

Tools

Opera Property Management System

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Raffles the Palm Dubai is located on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel features 374 spacious rooms, suites, and villas with hand-crafted Italian touches and carefully selected amenities to create an atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including boutiques, a VIP movie theatre, signature and private restaurants, and exquisite banqueting and conference spaces.

At Raffles, guests experience the hotel’s unique personality and story. The hotel is committed to delivering thoughtful, personal, and discreet service to well-traveled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company established in 1887 with the opening of Raffles Hotel, Singapore. Its portfolio includes eleven luxurious properties worldwide, from secluded resorts to city hotels.

Job Responsibilities

• Manage and supervise all staff tasks to ensure maximum guest satisfaction through personal recognition and prompt, courteous service from arrival to departure.
• Oversee the lounge operations during business hours.
• Coordinate with the kitchen on food selection for Breakfast, High Tea, and Cocktail Hour.
• Greet all guests personally.
• Maintain an efficient guest history system.
• Promote inter-hotel sales and in-house facilities.
• Prepare guest welcome letters, monitor guest feedback, and attend to special requests.
• Handle guest complaints, follow up on corrective actions.
• Control costs and manage inventory for the Raffles Club.
• Ensure the delivery of all services offered in the Raffles Club Lounge.
• Evaluate staff appearance, discipline, and efficiency.
• Organize and conduct regular staff meetings.
• Create work and vacation schedules considering occupancy and large group movements.
• Perform related duties and special projects as assigned.
• Collaborate with HR to ensure staff performance, training, recruitment, and development.
• Assist in preparing and managing the department’s budget, monitoring costs against the budget.
• Follow OH&S policies and ensure staff compliance.

Personal Attributes

• Strong organizational skills.
• Engagement with residents.
• Ability to manage a multicultural team.
• Excellent leadership and communication skills.
• High integrity, dedication, and continuous improvement mindset.
• Flexible management style to adapt to changing environments.
• Knowledge of Front Office Operations.
• Self-motivated, capable of coaching and mentoring teams.
• Knowledge of Opera Property Management System is preferred.

Qualifications

• Degree from a School for Tourism & Hotel Management.

Experience

• Minimum of 3-5 years relevant experience, including at least 2 years in a supervisory role.