Key Account Manager

Zurich Insurance Company; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading company in the Dubai International Financial Centre is seeking a Key Account Manager to support Federal UAE clients. This role involves managing relationships, ensuring client satisfaction, and collaborating across departments to deliver exceptional service. The ideal candidate will have extensive experience in financial services and strong relationship management skills, focusing on enhancing client advocacy and retention.

Qualifications

• 8+ years of related experience in financial services or client relationship management.
• Experience in employee benefits, workplace savings, pensions, or B2B roles preferred.

Responsibilities

• Developing strategies for client advocacy and retention.
• Managing relationships and contracts with Federal UAE clients.
• Collaborating with internal departments to enhance customer service.

Skills

Communication

Relationship Management

Organizational Skills

Persuasion

Education

Bachelor’s Degree in Finance or Business Administration

Job description

Zurich Workplace Solutions (ZWS) is an entity of Zurich International located in the Dubai International Financial Centre (DIFC). They provide digital-first workplace savings solutions that offer transparency, flexibility, and control, positively impacting the long-term financial security of employees. ZWS acts as a digital scheme administrator for End of Service Schemes.

To support our expansion, we’re seeking a Key Account Manager to join the Customer Relationship Management team.

In this role, the Key Account Manager will support our Federal UAE clients, ensuring their satisfaction with our services. You will manage relationships, contracts, and business development activities with these clients, collaborating with internal departments to deliver exceptional customer service. Your main goal will be to build and maintain strong client relationships, meeting their needs while complying with ZWS’s contractual and scheme guidelines.

Job Accountabilities

The Key Account Manager will be responsible for:

1. Developing and executing strategies to enhance client advocacy, retention, and positive member outcomes, including Assets under Administration.
2. Ensuring adherence to contractual obligations and relevant regulations.
3. Planning and executing communications.
4. Managing collaboration and relationships with internal and external stakeholders.

Key activities include:

• Driving client advocacy across all accounts.
• Building strong relationships with key stakeholders within client organizations.
• Fostering relationships that lead to client referrals, increased gratuity, and voluntary contributions among employees.
• Understanding the competitive landscape and EoS propositions, ensuring aligned messaging for communications.
• Contributing to the development of propositions and engaging larger clients.
• Proactively resolving client issues and escalating when necessary.
• Collaborating with CRM and other departments like operations, marketing, governance, and business transformation.
• Executing responsibilities independently.
• Identifying commercial opportunities through insights and data analysis.
• Using management information to refine strategies and evaluate KPIs and campaign effectiveness.
• Supporting the delivery of scheme MI and promoting online activity with administrators and members.
• Acting as the primary contact for clients and coordinating responses with internal teams.
• Maintaining up-to-date client contact records and sharing updates as needed.
• Explaining relevant regulations to clients, focusing on Federal UAE regulations (SCA and MOHRE).
• Supporting new business opportunities.

Job Qualifications

To succeed in this role, you will need:

• A bachelor’s degree (or equivalent) in Finance or Business Administration, with 8+ years of related experience.
• Experience in financial services, particularly in customer service or client relationship management.
• Experience in employee benefits, workplace savings, pensions, gratuity, or B2B roles is preferred.
• Ability to interpret and translate customer requirements into deliverables.
• Understanding of compliance requirements involving custodians, fund administrators, intermediaries, trustees, companies, and members.
• A strong track record of delivering results.
• Relationship management skills at all organizational levels.
• Excellent communication and persuasion skills.
• Strong organizational and prioritization skills.

At Zurich, we value innovation and positivity!

We encourage thinking outside the box, challenging the status quo, and focusing on the positives. We believe in asking, "What can go right?" to foster a proactive and optimistic work environment.