Junior Sales Advisor

Azadea; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated team member to enhance customer satisfaction and loyalty through exceptional after-sales service. In this role, you will greet customers, assist with their needs, and ensure the store remains tidy and well-stocked. Your efforts will directly contribute to promoting the brand image and ensuring a positive shopping experience. If you are passionate about customer service and enjoy working in a dynamic retail environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to maintain satisfaction and loyalty.
• Ability to handle complaints and support sales effectively.

Responsibilities

• Support after-sales service to enhance customer satisfaction.
• Maintain store cleanliness and assist with stock management.

Skills

Customer Service

Sales Support

Product Knowledge

Complaint Handling

Job description

1. Supports the team in after-sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the brand image.
2. Greet customers and direct them to the experienced Sales Advisors to ensure customer satisfaction.
3. Guarantees the constant tidiness and cleanliness of the store, follows up on orders taken, and deals with complaints, with the support of a manager if necessary.
4. Supports in receiving stocks and assists in registering the right records on stocks.
5. Accompanies the customer to the cash desk and prepares the packaging.
6. Ensures customer loyalty by collecting the customer’s information and entering it into the database, thus linking it to the sale.
7. Checks customer requirements while the product is being tried and responds to any further requests, in addition to promoting complementary, additional, or differential sales.
8. Stays up-to-date on all the product range in the store, with in-depth knowledge of all the products in the assigned product range.
9. Understands KPI’s value in order to close the sale in a positive way.