Emirati Talent- Senior Mall Manager

Majid Al Futtaim; Ajman Emirate; On-site; AED 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Mall Management to oversee operations in Northern Emirates. This role involves managing P&L, ensuring compliance with policies, and fostering tenant relationships. The ideal candidate will have extensive experience in shopping centre management and a track record of maximizing revenue. Join a vibrant team committed to creating memorable experiences and driving success in a dynamic retail environment.

Benefits

Friendly work environment

Diverse team of colleagues

Leadership development opportunities

Qualifications

• 8-10 years in Shopping Centre Management, with 4-6 years in a similar role.
• Experience in managing P&L and tenant relations in retail environments.

Responsibilities

• Oversee mall P&L, ensuring high standards in management and operations.
• Build relationships with tenants and ensure compliance with lease terms.
• Develop action plans to correct performance variances and maximize revenue.

Skills

Shopping Centre Management

P&L Management

Tenant Relations

Contract Management

Sustainability Initiatives

Education

Bachelor's Degree in Business Management

Master's Degree (preferred)

Job description

JOB TITLE:

Senior Manager, Mall Management – Northern Emirates & Community Malls | MAF Properties | Assets Management Business Unit

ROLE SUMMARY:

This role will be mainly responsible for overseeing the assigned mall P&L and day to day management and operations in terms of Mall Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that it is kept up to the highest standards to meet / exceed all tenant / customers’ requirements in line with the overall business objectives.

ROLE PROFILE:

• Work with the relevant departments to revise the annual business plan for the assigned mall and once approved deliver the agreed targets, monitoring performance monthly and developing where relevant the appropriate action plans to correct variances.
• Organize the day-to-day management of the mall to achieve the highest levels of Mall Management in the assigned operating asset.
• Organize, prepare and monitor any necessary contract work.
• Establish strong relationships and maintain excellent communications with all tenants, be aware of the terms of their leases and encourage their compliance.
• Complete and submit comprehensive Monthly Mall report as per the set business requirements.
• Ensure that all rentals are collected on a timely basis including other receivables such as utilities in the assigned operating asset and prepare monthly reports.
• Manage the storage rentals and revenue as applicable in the assigned mall.
• Obtain monthly sales reports from tenants in the assigned operating asset and prepare monthly summary.
• Oversee STR – MPM location / deals / designs in close coordination with the MPM and STR teams.
• Provide timely support to Retail Design Management team (RDD) to ensure smooth shop opening in the assigned mall.
• Ensure full compliance with SMBU policy procedure, system and guidelines (e.g. Health and safety, fire, crises management, Tenant portal, IRO, POS link etc) Promote and undertake sustainability initiatives in coordination with the relevant department.
• Bring new ideas and initiatives to maximize the Mall Revenue and Profit.
• Develop strong working relations with relevant authorities to facilitate compliance of legal and regulatory obligations.
• Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.
• Build the capability of staff reporting into by providing on time regular feedback including annual review on performance and identify areas of improvement / reinforcement for further development.
• Manage, guide and mentor the assigned Shopping Centre Management team in the portfolio reporting into and take full responsibility in identifying potential talent and timely supporting professional development.

REQUIREMENTS:

• Minimum 8 - 10 years of progressive experience in managing all aspects of Shopping Centre Management function in a highly dynamic and customer driven organization, preferably Retail / shopping malls / communities with at least 4 – 6 years in a similar role.

WHAT WE OFFER:

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.