Assistant Store Manager

Apparel Group; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic retail professional to ensure exceptional customer service and maximize sales. This role involves assisting the Store Manager in daily operations, maintaining visual merchandising standards, and promoting loyalty programs. The ideal candidate will be fashionable, knowledgeable about products, and capable of managing staff effectively. Join a vibrant team where your contributions make a significant impact on customer satisfaction and store performance.

Qualifications

• Strong customer service skills to enhance sales.
• Ability to manage retail staff and operations efficiently.

Responsibilities

• Ensure high levels of customer service and staff support.
• Assist in store operations and implement procedures.

Skills

Customer Service

Sales Maximization

Product Knowledge

Visual Merchandising

Team Management

Job description

Job Description

POSITION OBJECTIVE

• Ensuring the highest levels of customer service are provided by retail staff and ensuring they have the skills and support required for maximizing sales.
• Assisting the Store Manager in the efficient and profitable operation of the store, in accordance with the Company policies and procedures.
• Taking end-to-end store responsibility in the absence of the Store Manager.
• Promoting the Loyalty Program of the company to maximize loyalty and repeat sales.
• Providing feedback to the Store Manager and Area Manager regarding employees and products.

Key Responsibilities

• Being fashionable and well-groomed, possessing up-to-date product knowledge to minimize stock loss.
• Maintaining knowledge of new products, trends, and fashion directives to effectively respond to and anticipate customer needs.
• Ensuring retail staff have the skills to provide the highest levels of customer service to maximize sales.
• Assisting the Store Manager in implementing store operating procedures as per company standards.
• Ensuring all staff adhere to the brand and company's policies and procedures at all times.
• Regularly auditing store administration and resolving any issues.
• Managing daily rosters, leave, and grievances of retail staff.
• Maintaining visual merchandising standards at all times according to set VM standards.
• Promoting the Club Apparel Loyalty Program for repeat sales.
• Providing feedback to the Store Manager and/or Area Manager regarding employees and products.
• Ensuring constant awareness and vigilance of security within the store.
• Staying updated on various brands of the group for suggestive selling to customers.
• Taking end-to-end store responsibility in the absence of the Store Manager.
• Being physically fit to stand for extended hours and perform heavy lifting.