Patient Admin Coordinator

Mediclinic Dubai Mall; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Administration Supervisor to oversee the delivery of patient services. This role involves leading a team of administrators, ensuring efficient operations related to patient care, medical insurance, and billing processes. The ideal candidate will possess strong communication skills and a relevant educational background, with a focus on enhancing patient experiences and promoting a culture of quality and safety. Join a dynamic team committed to delivering exceptional healthcare services in a supportive environment.

Qualifications

• Bachelor’s Degree or Diploma in a related field is required.
• 2-3 years of supervisory experience in customer service, preferably in healthcare.

Responsibilities

• Coordinate and supervise patient administration processes and billing.
• Lead a team of Patient Administrators to ensure quality service.
• Support operational management and improve patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

Accounting and financial management principles

Hospital information systems

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Patient administration systems and related processes

Verbal and written communication skills in English

Education

Bachelor’s Degree or Diploma in a related field

Job description

To monitor and manage the delivery of patient administration services, including the supervision of a team of patient administrators

KEY RESPONSIBILITY AREAS

To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic

Lead and manage a team of Patient Administrators

To support the department or business unit manager with general operational management

To consistently meet customer service expectations by improving the quality of patient service

Support the development of a working environment and culture that actively promotes quality, health, and safety

REQUIRED EDUCATION

A relevant Bachelor’s Degree or Diploma in a related field froman accredited institution

REQUIRED EXPERIENCE

At least2-3 years’ experience in a supervisory customer service positions, preferably in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• Accounting and financial management principles
• Hospital information systems
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Patient administration systems and related processes
• Verbal and written communication skills in English (Arabic will be an advantage)