Director, People & Culture

SubNet Services Ltd; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their dynamic team. This role involves troubleshooting various PC operating systems, providing exceptional customer service, and ensuring smooth hardware and software installations. The ideal candidate will have a strong background in IT support, with excellent analytical and problem-solving skills. You will thrive in a collaborative environment while maintaining professionalism under pressure. If you are passionate about delivering quality solutions and eager to take on new challenges, this position offers a fantastic opportunity for career growth in a supportive workplace.

Qualifications

• 2+ years of relevant experience in IT support.
• Strong knowledge of Microsoft Office applications and PC hardware.

Responsibilities

• Troubleshoot and support various PC operating systems.
• Provide excellent customer service and technical support.

Skills

Computer OS / Peripherals troubleshooting

Windows 7 / 8 and 10

Hardware Software Installation

MS Office tools installation & troubleshooting

Excellent customer service

Analytical and problem-solving capabilities

Time management

Education

Relevant IT certifications

Tools

SCCM

Active Directory

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.

Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and genders to apply, including Aboriginal and Torres Strait Islander candidates.

IT Skills and Experience

• Computer OS / Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7 / 8 and 10)
• Performing Hardware Software Installation (understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes

• Good knowledge of Infrastructure support
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of

• Microsoft Office applications
• PC / Laptop hardware
• PC / Laptop peripherals, including printers

Basic knowledge of

• Active Directory
• Exchange
• Apple OS
• SCCM

Experience in a similar role

• 2+ years of relevant experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to us.

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