Customer Support Specialist - E-Learning MNC

Michael Page; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An international learning and accreditation provider is seeking a Customer Support Specialist to enhance client relationships and support sales teams. This role involves managing customer onboarding, processing membership applications, and coordinating training logistics. You will thrive in a dynamic environment, collaborating with international teams while ensuring efficiency and accuracy in all tasks. If you enjoy administrative coordination and client management, this is a fantastic opportunity to make a meaningful impact in a fast-paced setting.

Qualifications

• Strong client management skills with a knack for admin and coordination tasks.
• Proficient in tools like Sales CRM, SAP, Zoho, Excel, and LMS.

Responsibilities

• Manage onboarding of new customers and build relationships.
• Support management of training participants on the LMS.

Skills

Client Management

Administration

Communication

Coordination

Sales CRM

SAP

Zoho

Excel

LMS

Tools

Sales CRM

SAP

Zoho

Excel

LMS

Job description

You'll be the go-to person for ensuring smooth coordination between clients and sales teams. Your responsibilities include registering new members, managing projects, and supporting the team with assessment logistics and other logistical tasks.

Client Details

Our client is an international learning and accreditation provider with a global presence. They are expanding their team and are currently looking for a Customer Support Specialist to join them.

Description

1. Sales Enablement
   • Manage onboarding of new customers
   • Build relationships with customers
   • Keep supplier information up to date for Middle East customers
   • Collate information required for supplier registrations
   • Maintain Sales CRM with recent customer updates and developments
   • Create sales orders and proforma invoices, and follow through to delivery
2. Membership Support
   • Process new membership application forms
   • Register new members and create business partner records in SAP (Dubai) or Zoho (KSA)
   • Support with monthly renewals, keeping account managers informed
   • Manage complimentary training seats, track availability, update records, and register users on the LMS
   • Handle cancellations: request credit notes, update records, and notify regional offices
3. Training Support
   • Support management of training participants on the LMS: registration, user management, password issues, exam resets
   • Draft and share participant communications in English and Arabic
   • Follow up for training registrations and setup for courses delivered in Arabic

Job Offer

This role offers a great opportunity to work in a fast-paced, regional environment with meaningful impact. You'll support international teams, collaborate across functions, and gain exposure to sales and operations.

Candidate Profile

• Strong client management skills with a knack for admin and coordination tasks
• Proficient in tools like Sales CRM, SAP, Zoho, Excel, and LMS
• Excellent communication skills to manage internal and external stakeholders
• Comfortable juggling multiple tasks and priorities across international teams
• Enjoy supporting teams and customers, with satisfaction from ensuring accuracy and efficiency