Bellman

AccorHotel; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel in Dubai is seeking a Guest Services Associate to provide exceptional service to guests. Responsibilities include greeting guests, managing luggage, and ensuring a comfortable stay by providing information about hotel amenities and local attractions. Candidates should have a high school diploma and experience in a customer-facing role, with strong communication skills and attention to detail.

Qualifications

• 1-2 years in a public contact position, preferably in an upscale hotel.
• Strong verbal and written communication skills in English.
• Ability to work independently and in a team.

Responsibilities

• Greet guests and manage their luggage.
• Provide information about hotel services and local happenings.
• Ensure luggage storage area is clean and organized.

Skills

Communication

Multitasking

Attention to Detail

Education

High School Diploma or equivalent

Job description

Greet arriving guests and retrieve their luggage

Escort guests to their rooms explain the room facilities and sell the hotels various outlets (restaurant bar spa)

Deliver luggage messages faxes packages etc. for guests and to undertake various other requests in order to ensure their comfort

Transport departing guests luggage from the room to the lobby ensuring that the guest has verified that all luggage has been accounted for

Ensure that luggage has been stored safely according to prescribed procedures

Ensure that the luggage storage area is kept clean and tidy at all times

Inform guests with savvy knowledge of hotel its services the city and local happenings

Be fully aware of what functions are going on in the hotel

Provide gracious attentive and friendly service

Qualifications :

High School Diploma or equivalent required

One to two years in a public contact position preferably in an upscale or lifestyle brand hotel

Possess a gracious friendly and fun demeanor

Ability to multitask work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work :

No

Employment Type :

Fulltime