Team Leader - Guest Relations - Jumeirah Al Naseem

Jumeirah; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

Join Jumeirah Al Naseem as a Team Leader in Guest Relations, where you'll oversee workflow, manage VIP guest experiences, and ensure exceptional service. This role requires a minimum of 2 years in a 5-star hotel, fluency in English, and strong organizational skills. Enjoy a competitive tax-free salary and benefits in one of the world's leading luxury hospitality brands.

Benefits

Attractive tax-free salary

Generous F&B benefits

Discounted hotel rates worldwide

Comprehensive health and leave packages

Flights home

Accommodation

Life insurance

Incentives

Qualifications

• Minimum 2 years of experience in Guest Relations within a 5-star hotel.
• Fluency in English and at least one additional language.
• Strong knowledge of Microsoft Office and hotel management systems.

Responsibilities

• Organizing workflow and delegating tasks for Guest Relations Executives.
• Preparing VIP arrivals and coordinating special requests.
• Inspecting VIP rooms and conducting check-ins/check-outs.

Skills

Organizational Skills

Attention to Detail

Fluency in English

Knowledge of Microsoft Office

Knowledge of Opera PMS

Knowledge of HotSoS

Knowledge of Sevenrooms

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe, and Asia. Since 1999, Jumeirah has been at the forefront of luxury hospitality, renowned for its iconic Jumeirah Burj Al Arab and its distinguished beachfront resorts, city hotels, and luxury residences worldwide. The brand offers a diverse range of properties, from the Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern Jumeirah Carlton Tower in London. Jumeirah is known for warm, generous service and creating distinctive experiences that delight guests from around the globe.

Madinat Jumeirah, Jumeirah's mega-resort, features four ultra-luxurious hotels: Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam, and Jumeirah Dar Al Masyaf, all situated within 3 km of waterways connected by traditional abras. The resort boasts 2 km of pristine beaches, the award-winning Talise Spa, state-of-the-art fitness and leisure facilities, and a range of accommodations from penthouses and suites to private summerhouses, all offering exclusive benefits including a leading conference and banqueting center. Madinat Jumeirah also hosts over 50 world-class restaurants and bars, along with a traditional souk featuring Arabian shopping stands, boutiques, souvenir shops, and luxury fashion and jewelry outlets.

About the Job:

An exciting opportunity has arisen for a Team Leader to join the Guest Relations team at Jumeirah Al Naseem. The main duties and responsibilities include:

1. Organizing workflow and delegating tasks for BOH and FOH Guest Relations Executives, ensuring timely completion.
2. Preparing VIP arrivals and coordinating special requests with the Guest Relations Manager, including VIP amenities.
3. Inspecting VIP rooms and conducting curbside check-ins and in-room check-outs.
4. Handling Guest Relations emails, E-Butler requests, and assisting with check-ins, check-outs, and concierge duties.
5. Maintaining guest profiles, providing hotel tours, and managing lobby coverage.
6. Conducting courtesy calls and ensuring smooth communication with guests.

About You:

The ideal candidate will have:

1. A minimum of 2 years of experience in Guest Relations within a 5-star hotel setting.
2. Strong knowledge of Microsoft Office, Opera PMS (Cloud), HotSoS, and Sevenrooms.
3. Fluency in English and at least one additional language such as Russian or a European language.
4. Excellent organizational skills and meticulous attention to detail, with the ability to handle multiple responsibilities effectively.

About the Benefits:

We offer an attractive tax-free salary paid in AED, along with generous F&B benefits, discounted hotel rates worldwide, comprehensive health and leave packages, flights home, accommodation, life insurance, incentives, and other employee benefits. This role is ideal for high performers seeking a career with one of the most luxurious brands in the hospitality industry.