Aquatics Operations Team Leader, Water Park

Hyatt; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Lifeguard Supervisor to oversee lifeguard operations at a high-volume waterpark. The role involves ensuring safety standards, training staff, and managing schedules. Ideal candidates will have experience in lifeguard supervision and operational management, particularly in the UAE or GCC.

Qualifications

• 1+ years lifeguard experience and supervision.
• Experience managing teams in high-volume settings.
• Proficient in English and Microsoft Office tools.

Responsibilities

• Supervise lifeguard operations and ensure safety protocols.
• Conduct training sessions for lifeguards.
• Manage lifeguard schedules and monitor performance.

Skills

Supervision

Customer Service

Training

Risk Management

Communication

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Customer Service

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.
• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries courteously and efficiently, following through to ensure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.

Financial

• Maximize employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet financial goals and guest expectations.
• Focus on improving productivity levels and managing utility and payroll costs prudently, ensuring optimal deployment and energy efficiency of equipment.
• Embrace new technology and equipment to improve productivity and streamline work processes.
• Supervise lifeguard operations, ensuring adherence to safety protocols and standards.
• Conduct regular audits of lifeguard performance and safety procedures.
• Organize and conduct training sessions for lifeguards to maintain high safety and service standards.
• Manage lifeguard rotations and schedules to ensure adequate coverage.
• Monitor lifeguard welfare, providing support and addressing concerns.
• Ensure lifeguards are prepared to respond to emergencies and provide excellent guest service.
• Oversee the distribution, collection, and storage of tubes and ensure they are in good condition, conducting repairs as necessary.
• Maintain an inventory of tubes and repair supplies.
• Manage the distribution, collection, and storage of life jackets, ensuring they are clean, in good condition, and properly fitted.
• Maintain an inventory of life jackets and ensure adequate supply at all times.

Personnel

• Supervise department employees, ensuring compliance with policies, procedures, and applicable laws.
• Oversee punctuality and appearance, ensuring proper uniforms and high standards of personal hygiene.
• Develop employee skills through training, coaching, and mentoring.
• Assist in employee training to ensure efficiency.
• Supervise service standards as outlined in the Departmental Operations Manual.
• Support the implementation of The People Brand, demonstrating and reinforcing park values and culture.
• Ensure employees understand and adhere to rules, regulations, and safety protocols.

Other Duties

• Adhere to the Rules & Regulations in the Employees Handbook and park policies on Fire, Hygiene, Health, and Safety.
• Report punctually in proper uniform with a nametag.
• Maintain high personal appearance and hygiene standards.
• Foster good relationships with staff across departments.
• Attend all relevant staff and training meetings.
• Support departmental trainers as needed.
• Undertake tasks assigned by the Aquatics Operations Assistant Manager.
• Respond to departmental changes as required.
• Maintain a positive attitude and exercise self-control.
• Understand the Department Operations Manual and policies thoroughly.

Occasional Duties

• Assist with inventory of operating equipment quarterly, bi-yearly, and yearly.
• Perform other reasonable duties as assigned.

Qualifications and Experience

• At least 1 year of experience using the Ellis & Associates Program or similar, including front-line lifeguard experience and supervision of lifeguards.
• Operational experience overseeing lifeguard teams of 50+ in a high-volume waterpark, preferably in the UAE or GCC.
• Practical experience in waterpark operations, including Training, Operations, and Risk Management.
• Proficiency in English (reading, writing, speaking).
• Proficiency in MS Excel, Word, PowerPoint.