Community Manager

Bitunix Fintech LLC; Dubai; On-site; USD 50,000 - 80,000; Full time

Job summary

A leading fintech company is seeking a passionate Community Manager to enhance engagement within their global communities, particularly on Telegram. This role involves managing multilingual channels, overseeing moderators, and executing campaigns to drive user acquisition and loyalty in the Web3 ecosystem. The ideal candidate will have a strong background in community management within the crypto space, excellent communication skills, and a proactive approach to community health and engagement.

Qualifications

• At least 2 years of experience as a Community Manager in a crypto exchange or blockchain/Web3 project.
• Proven success in managing community channels and large-scale Telegram groups.
• Excellent communication skills in English; additional languages are a strong advantage.

Responsibilities

• Lead and grow Bitunix's Telegram communities globally.
• Recruit and manage a network of regional moderators.
• Plan and execute engaging campaigns like AMAs and contests.

Skills

Community Management

Crypto Culture

Communication

Organizational Skills

User Engagement

Tools

Telegram

Discord

Galxe

Zealy

Job description

Role Overview

We are looking for a passionate and cryptonative Community Manager to lead the development, growth, and daily engagement of our global communities, with a strong focus on Telegram. You will manage multilingual community channels, oversee a team of moderators, and execute campaigns that drive user acquisition and loyalty across our Web3 ecosystem.

Key Responsibilities

1. Lead and grow Bitunix's Telegram communities globally, ensuring high-quality discussions, fast support, and accurate information flow.
2. Recruit, onboard, and manage a network of regional moderators; provide ongoing training, KPIs, and engagement frameworks.
3. Monitor and maintain community health across Telegram, Discord, Twitter (X), Reddit, and Web3 platforms (Galxe, Zealy, QuestN, etc.).
4. Plan and execute engaging campaigns: AMAs, contests, XP missions, trading competitions, and referral drives.
5. Implement community segmentation strategies across regions, languages, and interest groups.
6. Collect and analyze community feedback and sentiment; report insights to product, marketing, and support teams.
7. Coordinate real-time support with the customer success team for urgent community escalations.
8. Champion UGC (user-generated content) efforts and incentivized contributions from loyal users.
9. Align all communications with Bitunix's brand voice and vision.

Requirements

1. At least 2 years of experience as a Community Manager in a crypto exchange or blockchain/Web3 project.
2. Proven success in managing all community channels, including large-scale Telegram groups, Discord servers, Twitter Spaces, and moderator teams.
3. Deep understanding of crypto culture, trading products (especially derivatives), and DeFi trends.
4. Comfortable working with global communities across multiple time zones and languages.
5. Strong command of community tools like Telegram bots, Galxe, Zealy, and Discord management utilities.
6. Excellent communication skills in English; additional languages such as Chinese, Spanish, Hindi, Arabic, Bahasa, or Russian are a strong advantage.
7. Highly proactive, organized, and capable of executing both strategy and daily operations.
8. Experience with moderator incentive systems and XP-based growth models.
9. Familiarity with analytics dashboards and KPI-based performance tracking.
10. Participation in Web3 ecosystems and quest-based campaigns.
11. Willingness to work onsite in Dubai.