Operations Excellence Team Leader

GuestReady; United Arab Emirates; Hybrid; AED 40,000 - 80,000; Full time

Job summary

An innovative company in the hospitality sector is seeking an Operations Excellence Team Leader to drive exceptional guest experiences and operational standards in Dubai. This role involves leading a dynamic team, managing quality inspections, and collaborating with various departments to enhance service delivery. The ideal candidate will have a strong background in team management, excellent communication skills, and a passion for hospitality. Join a multicultural team and enjoy hybrid work flexibility, comprehensive health benefits, and opportunities for career growth in a fast-paced environment.

Benefits

Hybrid work flexibility

Career growth opportunities

Comprehensive health insurance

Well-being activities

Qualifications

• Proven experience in team management within hospitality or customer service.
• Strong leadership and communication abilities with a focus on operational excellence.

Responsibilities

• Lead a team to enhance guest relations and property management.
• Implement quality inspection processes to maintain high standards.

Skills

Team Leadership

Communication Skills

Problem-Solving

Operational Management

Education

Experience in Facilities Management

Experience in Customer Service

Experience in Hospitality

Tools

Microsoft Office

Google Suite

Task Management Software

Job description

Join GuestReady as an Operations Excellence Team Leader!

GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we've been redefining the industry with cutting-edge technology and top-notch service. We are currently seeking an Operations Excellence Team Lead to join our Dubai office.

Role Overview

You will be responsible for leading a dynamic team focused on delivering exceptional guest experiences and maintaining the highest operational standards across our vacation rental properties. Your role will involve driving continuous improvement, ensuring service excellence, and supporting business growth through effective leadership, streamlined processes, and a commitment to operational excellence. We are looking for a hands-on, results-driven professional with a passion for hospitality and team development.

Key Responsibilities & Tasks

1. Team Leadership
   • Lead a team responsible for guest relations, property upkeep, inspections (Spot Checks, Quality Checks, Onboarding, Offboarding), maintenance, and guest satisfaction.
   • Foster a positive and collaborative work environment through effective leadership.
   • Recruit, train, and oversee a high-performing team, promoting a culture of hospitality and excellence.
2. Operational Management
   • Develop, implement, and improve quality inspection processes to ensure high standards across properties.
   • Supervise field operations, quality, and maintenance teams to ensure timely issue resolution and adherence to SOPs and standards.
   • Oversee third-party providers, ensuring contractual compliance and high-quality service delivery.
   • Collaborate with the Guest Excellence team to streamline operational processes and support leadership responsibilities when needed.
   • Work with cross-functional departments to ensure consistent application of SOPs and operational standards.
   • Coach and develop team members to support continuous improvement and ongoing learning.
3. Strategic Planning
   • Assess and enhance processes to exceed customer expectations.
   • Propose and implement strategies for team profitability and revenue growth.
   • Implement cost control measures to optimize expenses without compromising service quality.
   • Develop and uphold quality standards for all aspects of vacation home management.
4. Business Tools Proficiency
   • Utilize task management, communication tools, Microsoft Office, Google Suite, and relevant software.
   • Demonstrate proficiency in presentations, business analytics, and insights.

What You Need to Succeed

• Experience as a senior team member or managing a team, preferably in Facilities Management, Customer Service, or Hospitality.
• Excellent communication, leadership, and problem-solving skills.
• Immediate availability is a plus.
• Valid UAE Driver's License is required.

Perks & Benefits

• Hybrid work flexibility (balance work & life).
• Be part of a fast-growing company in the travel industry.
• Join a multicultural, dynamic team.
• Career growth & learning opportunities.
• Comprehensive health insurance.
• Well-being activities & support.

Join Us on This Exciting Journey!

Even if you don't tick every box, we encourage you to apply! If you're at least 70% the right fit, we'd love to hear from you. Skills can be learned, and we're all about growth.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let's build something amazing together!