Client Advisor

Fendi; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

Join a leading luxury brand as a FENDI Ambassador in the Mall of the Emirates Store. You will provide an elevated customer journey, focusing on building loyalty and exceeding sales goals. This role requires strong sales skills, excellent communication, and a passion for fashion. If you have experience in luxury sales and thrive in a dynamic retail environment, this is the opportunity for you.

Qualifications

• 2+ years experience in Fashion/Luxury sales.
• Fluent English, additional languages will be a plus.

Responsibilities

• Lead individual sales and achieve performance targets.
• Engage in upselling and cross selling for all product categories.
• Strengthen customer relations and nurture loyal customer base.

Skills

Communication

Organization

Professionalism

Self-confidence

Education

Bachelor's Degree

Job description

As a FENDI Ambassador in our Mall of the Emirates Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Main Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM too
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profiles

• 2+ years experience in Fashion/Luxury sales
• Bachelor's Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.