Pool and Bar Supervisor

Hilton Hotels; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Join a leading hotel as a Pool and Bar Supervisor, where you'll enhance guest experiences through exceptional beverage service and staff training. Your leadership will ensure compliance with regulations and maintain high service standards in a vibrant pool oasis setting.

Qualifications

• Experience in customer service in a supervisory role.
• Strong listening skills and responsiveness to Guest needs.

Responsibilities

• Supervise bar service to ensure high-quality beverage service.
• Train staff on health, safety, and fire regulations.
• Maximize revenue through upselling and excellent customer service.

Skills

Leadership

Interpersonal Skills

Communication

Customer Service

Beverage Knowledge

Job description

A Pool and Bar Supervisor for Bliss 6 - Conrad Dubai's ultimate urban pool oasis oversees the bar service to offer a high-quality, efficient beverage service that enhances the Guest experience and complies with licensing regulations related to alcoholic beverages.

What will I be doing?

As a Pool and Bar Supervisor at Conrad Dubai's ultimate urban pool oasis, you will supervise the bar service to ensure high-quality, efficient beverage service that contributes to a superior Guest experience and adheres to licensing regulations. Your responsibilities include:

• Maintaining effective bar service with an emphasis on quality and efficiency
• Setting, implementing, and monitoring Guest service standards, with ongoing evaluation
• Preparing the outlet according to operational standards
• Ensuring compliance with licensing laws and hotel procedures related to alcoholic beverages, and conducting staff training accordingly
• Demonstrating comprehensive knowledge of all beverages served, including preparation (per recipes), presentation, and training staff in this knowledge
• Training staff to understand and apply health, safety, and fire regulations
• Ensuring staff presentation and uniform standards are maintained
• Managing staff shortages and reporting absences as per company procedures
• Completing administrative tasks related to staff management
• Maximizing revenue through upselling, excellent customer service, training, and motivation

Desired Candidate Profile

What are we looking for?

The ideal candidate is always working on behalf of our Guests and collaborates effectively with team members. To succeed in this role, you should possess:

• A warm, attentive personality and professional appearance
• Strong listening skills and responsiveness to Guest needs
• Excellent leadership, interpersonal, and communication skills
• Accountability and resilience
• Solid beverage knowledge, including drink preparation, presentation, and service standards
• A commitment to high customer service standards
• The ability to work under pressure
• Flexibility to adapt to various work situations

It is advantageous if you also have:

• Experience in customer service in a supervisory role
• A passion for delivering exceptional Guest service
• Basic IT skills

What will it be like to work for Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalized service. Our guest service is intuitive, discreet, and innovative, aiming to provide exceptional travel experiences worldwide. Our Team Members are central to this mission!

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