Customer Relationship Officer | Fujairah, UAE

ADIB - Abu Dhabi Islamic Bank; Fujairah City; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Relationship Officer to manage and enhance service delivery for Institutional Banking customers. This role involves handling inquiries, managing deposit and finance account documentation, and promoting the bank's products. The ideal candidate will possess strong sales and training skills, alongside a comprehensive understanding of UAE banking regulations and practices. Join a dynamic team dedicated to delivering quality service while maintaining operational excellence and compliance with industry standards.

Qualifications

• Broad knowledge of ADIB's Retail Banking financial products & services.
• Good knowledge of UAE banking practices, regulations & risks.

Responsibilities

• Handle inquiries related to deposit accounts and finance applications.
• Sell and cross-sell ADIB's products and manage service delivery.
• Manage subordinates, plan their training and appraisals.

Skills

Sales skills

Training skills

Management information skills

Computer skills

Knowledge of UAE banking practices

Knowledge of Anti-Money Laundering regulations

Job description

Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank, Fujairah, United Arab Emirates

Job Description

Role: Customer Relationship Officer

Location: Abu Dhabi

Role Purpose:

Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, projecting the warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency.

Responsibilities:

1. Deposit account documentation: Handle inquiries related to deposit accounts, open and close deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
2. Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data into the system, and ensure proper form completion.
3. Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote ADIB's image.
4. Staff Management and coordination: Manage subordinates, plan their training and appraisals.
5. Perform other tasks as specified by Management.

Specialist Skills / Technical Knowledge Required:

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities
• Awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management information skills
• Computer skills

Additional Information

More jobs from ADIB - Abu Dhabi Islamic Bank

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.