Business Support Officer | Sharjah, UAE

ADIB - Abu Dhabi Islamic Bank; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in Sharjah is seeking a Business Support Officer to act as a liaison between the Regional Office and stakeholders. The role involves managing customer transactions, ensuring compliance with policies, and supporting Relationship Officers to enhance customer service. Ideal candidates will have a degree in business or related fields and possess strong communication and organizational skills.

Qualifications

• 3-5 years of banking experience, with at least 3 years in documentation and operations.

Responsibilities

• Act as the focal point between the Regional Office and stakeholders.
• Support ROs in handling customer transactions and queries.
• Monitor accounts opened by the RO, ensuring zero discrepancies.

Skills

Communication

Interpersonal Skills

Organizational Skills

Time Management

Stakeholder Engagement

Education

Master's or Bachelor's degree in business, marketing, communication

Job description

Job Description

Role: Business Support Officer

Location: Sharjah

Role Purpose:

Act as the focal point between the Regional Office (RO), internal and external stakeholders, and vendors.

• Support the team in handling customer transactions and queries.
• Ensure timely and efficient customer service in accordance with the bank's policies and procedures.
• Liaise with business partners to ensure timely completion of transactions.
• Monitor accounts opened by the RO, ensuring zero discrepancies, and work on resolving discrepancies by completing missing documentation.

Key Accountabilities of the role

• Handle customer complaints and resolve them within the agreed turnaround time (TAT).
• Monitor the quality of accounts opened, ensuring zero discrepancies, and follow up to reduce discrepancies.
• Serve as the focal point between ROs and outsourced sales agencies.
• Coordinate between ROs and internal departments (HR, Operations, GCD).
• Assist and support Relationship Officers (ROs) to facilitate better customer service without compromising policies and procedures.
• Support ROs in obtaining legal approval, creating, and activating RIMs.
• Assist ROs in providing excellent customer service for any service requests and maintain turnaround times.
• Perform additional tasks assigned by management.

Specialist Skills / Technical Knowledge Required:

• Master's or bachelor's degree in business, marketing, communication, or related fields.
• Proficiency in both Arabic and English languages.
• Ability to engage and influence stakeholders.
• Good knowledge of banking products and services.
• Understanding of ADIB policies and procedures.
• Computer literacy.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and time management skills.

Previous Experience:

3-5 years of banking experience, with at least 3 years in documentation and operations.