Information Technology Engineer

Amer Al Ghurair; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled IT Helpdesk Engineer to provide exceptional support and maintain IT systems. In this role, you will troubleshoot hardware and software issues, assist users with system access, and ensure compliance with security protocols. Your expertise in networking and customer service will be crucial in delivering top-notch assistance. If you are passionate about technology and eager to make a difference in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 2 years of IT HelpDesk support experience required.
• Certifications like CompTIA A, ITIL Foundation, CCNA preferred.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Assist with system access, password resets, and software usage.
• Monitor network performance and ensure compliance with security policies.

Skills

Microsoft Active Directory

Networking (TCP/IP, DNS, DHCP, VPN)

Troubleshooting hardware, software, and network issues

Basic cybersecurity knowledge

MS Office proficiency

Strong communication skills

Problem-solving skills

Customer service skills

Education

BSc in Computer Science or equivalent

Job description

Looking for a skilled IT Helpdesk Engineer to provide top-notch support and keep our IT systems running smoothly. If you are passionate about technology and problem-solving, we want to hear from you.

Key Qualifications

1. Education: BSc in Computer Science or equivalent
2. Certifications (Preferred): CompTIA A, ITIL Foundation, CCNA, MCSA, Microsoft Certified
3. Technical Skills:

• Experience with Microsoft Active Directory, networking (TCP/IP, DNS, DHCP, VPN)
• 2 years of IT HelpDesk support experience
• Hands-on troubleshooting of hardware, software, and network issues
• Basic cybersecurity knowledge, password policies, phishing prevention
• Understanding of servers, virtualization, networking, routing, and telecom systems
• Proficiency in MS Office

Soft Skills: Fluent in English; Arabic is a plus; strong communication, problem-solving, and customer service skills

Key Responsibilities

1. Technical Support & Troubleshooting: Provide first-line support for hardware, software, and network issues. Diagnose and resolve problems via phone, email, or remote access. Escalate complex issues when needed.
2. User Assistance & Training: Assist with system access, password resets, and software usage. Educate employees on IT policies, best practices, and security awareness.
3. System & Network Maintenance: Install, configure, and update OS, applications, and IT equipment. Monitor network performance and connectivity. Ensure compliance with security policies.
4. Asset & Account Management: Manage IT inventory, including computers, peripherals, and software licenses. Set up and maintain user accounts in Active Directory and email systems.
5. Security & Compliance: Enforce IT security policies, including antivirus updates and system patches. Assist with data backups and recovery.
6. Collaboration & Continuous Improvement: Work with the IT team to enhance system performance. Stay updated with new technologies and recommend improvements.