International Desk Manager (Mandarin Speaker) | Dubai, UAE

HSBC; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an International Desk Manager where your skills in sales and customer service will shine. This role offers a unique opportunity to engage with international clients, helping them navigate their financial needs while working within a diverse team. You'll be at the forefront of building relationships and delivering exceptional service, all while contributing to the growth of a leading bank. If you are passionate about customer satisfaction and thrive in a dynamic environment, this position is perfect for you.

Qualifications

• 5 years' experience in customer-facing roles in retail products.
• Strong understanding of the UAE market and HSBC's international proposition.

Responsibilities

• Prospect and acquire new international customers.
• Grow long-term relationships by delivering outstanding service.

Skills

Sales and Service Experience

Communication Skills

Negotiation Skills

Understanding of UAE Market

Customer Relationship Management

Education

Graduation Degree

Job description

International Desk Manager (Mandarin Speaker)

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world..

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:
• Prospect and acquire New to Bank (NTB) International customers in the market they are based in, supporting customer needs via a reactive inbound and outbound referral model.
• Work alongside IDM to fulfil NTB opportunities generated by IDM. IDR would be approaching customers and pitching International Proposition in more detail on one-to-one basis.
• Set expectations with the customers about support HSBC can provide in the residing market as well as how HSBC can help with their needs internationally.
• Grow and deepen long-term relationships with customers by delivering outstanding service while managing queries, complaints and transactional support, through seamless coordination with Global Operations Teams and other channels as appropriate.
• Actively participate in community events where attendance of international, multi-country prospect customers is expected and engage with such customers.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Requirements

To be successful in the role, you should meet the following requirements:
Knowledge / Experience
• Graduation degree is a must - to secure a UAE Visa and Work Permit
• 5 years' experience of sales and service of retail products in customer facing roles.
• Strong understanding of UAE market, opportunities, and competition.
• Knowledge and understanding of HSBC International proposition, account opening and referral process.
• Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.
• Good understanding of credit, risk and cross border compliance policy and procedures.
• Excellent communication and negotiation skills.
• Embraces diversity and is able to work with a group of people with diverse backgrounds.

You'll achieve more at HSBC.

www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.