Delivery Coordinator

DXB LIVE; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading experiential marketing and event services agency in Dubai seeks a Delivery Coordinator to manage event delivery cycles, ensure operational requirements are met, and support administrative tasks. The role promises a collaborative work environment and opportunities for professional growth.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Qualifications

• Minimum 2 years experience in the events industry or related field.
• Proficiency in basic IT applications is essential.

Responsibilities

• Manage the full event delivery cycle, including order processing and budget tracking.
• Ensure timely resolution of customer complaints and maintain service standards.

Skills

Communication

Problem Solving

Time Management

Education

Secondary Education

Tools

ERP System

Job description

Position: Delivery Coordinator

Location: Dubai, UAE

WHO IS DXB LIVE

DXB LIVE is an Experiential Marketing & Event Services Agency at the Dubai World Trade Center, with creative, technical and operational capacities it has to establish all types of events in the highest level, this includes exhibitions, conferences, festivals, recreational events, national events, major business events, and high-end and private weddings. We are moving rapidly towards strengthening our position among the world's largest event companies, and we are linked to strong alliances with a number of international event organizations.

EMPOWERING PEOPLE, INSPIRING TALENTS: TOGETHER, WE MAKE AMAZING HAPPEN!

WHAT'S THE ROLE

We are seeking a Delivery Coordinator to support section heads in the preparation of quotations, including accurate costing of manpower, materials, and equipment. The role involves reviewing, verifying, and approving Exhibitor and Contractor utility service orders for exhibitions and events, while ensuring all details are complete and correct. The Delivery Coordinator will be responsible for requesting clarifications where necessary and advising on required revisions. In addition, the role includes tracking revenue, coordinating work schedules for staff during event build-up and dismantling phases, and ensuring all operational requirements are met in line with event and schedule plans.

WHAT DOES THE ROLE INVOLVE

• Manage the full event delivery cycle, including order processing, budget tracking, supplier coordination, CRM updates, and delivery reporting.
• Liaise with the Procurement team and suppliers to follow up on deliveries and ensure timelines are met.
• Prepare annual forecasts and monthly reforecasts for procurement requirements in collaboration with the Section Head.
• Complete outgoing records, equipment requisition forms, and offsite warehouse requisitions for materials and equipment.
• Raise purchase requests and maintain records of inventory, including test and inspection certificates.
• Maintain accurate records of staff holidays, sick leave, working hours, and uniform requirements in the ERP system.
• Attend regular planning and review meetings to provide project status updates to relevant stakeholders.
• Ensure timely and efficient resolution of customer complaints, maintaining a high standard of service delivery.
• Provide the Event Compliance Officer with accurate inputs based on the action tracking report.
• Support a range of administrative tasks, including team coordination, preparation of internal memos, and ensuring financial accuracy and timely execution of event-related activities.
• Track utility orders and associated revenue to ensure proper billing and reporting.
• Prepare discrepancy reports for any missing or damaged materials or equipment identified post-event.

WHAT DO WE OFFER

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career growth.
• Collaborative work environment within a prestigious event company.

WHAT YOU NEED IS:

• Essential to have a secondary education or equivalent qualification.
• Proficiency in basic IT applications is essential.
• A minimum of 2 years experience in the events industry or a related field.
• Must be open to acquiring new skills and knowledge.
• Ability to address challenges in a mature, logical, and solution-focused manner.
• Fluent in English with excellent written and verbal communication skills.
• Must be reliable with strong timekeeping and a high level of responsibility.
• Demonstrates a customer-focused approach, consistently providing excellent service.

Disclaimer

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.