Remote Banker | Abu Dhabi, UAE

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; Remote; AED 40,000 - 60,000; Full time

Job summary

A leading bank in the UAE is seeking a Remote Banker to deliver quality teller functions and enhance customer experience. The role involves processing transactions, handling customer queries, and meeting performance targets while adhering to banking regulations.

Qualifications

• General knowledge of ADIB's banking products and services.
• Knowledge of UAE banking practices and regulations.

Responsibilities

• Process teller service transactions accurately.
• Deliver excellent customer experience and handle queries.
• Meet or exceed daily targets set by management.

Skills

Communication

Cross-selling

Team player

Problem handling

Job description

Remote Banker

ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates

Job Description

Role : Remote Banker

Location : Abu Dhabi

Role Purpose:

Deliver quality teller functions and excellent customer experience through accurate and efficient processing, while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role

These are the main responsibilities of this role:

1. Processing teller service transactions such as cash deposits, cash withdrawals, cheque withdrawals, and account transfers in line with operational policies & procedures via ITM Machine.
2. Deliver customer experience.
3. Handle additional tasks/assignments.
4. Report machine/applications errors and cash disputes.
5. Check ITM balance & available denominations.
6. Ensure effective productivity (availability, number of transactions, avoid operational loss).
7. Handle inbound calls according to procedures, guidelines, and schedules set by the organization.
8. Escalate customer queries and disputes as necessary.
9. Explain ITM services and answer customer questions related to ITM services.
10. Maintain politeness and courtesy when dealing with customers at all times.
11. Perform tasks as per defined format.
12. Meet or exceed daily, weekly, and monthly targets set by management.
13. Proactively cross-sell various bank products to qualifying customers or callers.
14. Adhere to all ADIB policies, code of ethics, and customer protection regulations.

Job Conditions:

• Required to work on shifts.
• Required to work extra hours when needed (during peak hours/days).
• Ongoing self-development and skill enhancement.

Specialist Skills / Technical Knowledge Required for this role:

• General knowledge of ADIB's institutional & retail banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Good knowledge of anti-money laundering regulations issued by UAE Central Bank and other regulatory bodies.
• Awareness of competitors in the local market.
• Good cross-selling skills.
• Strong personal, audio, and video communication skills.
• Team player mentality.
• Ownership and sound judgment for problem handling.