IT Support Engineer

ZAPEGG TAX CONSULTANT; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to provide essential technical assistance and support for various computer systems. In this role, you will install and maintain IT equipment, troubleshoot issues, and ensure the performance of company networks. The ideal candidate will possess strong communication skills and a solid understanding of both Windows and Mac operating systems. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact the efficiency of the organization. If you are passionate about technology and eager to support users effectively, this role is perfect for you.

Qualifications

• 2-3 years of experience in IT support or helpdesk role.
• Strong knowledge of Windows and Mac operating systems.

Responsibilities

• Provide technical assistance for queries related to computer systems.
• Install, configure, and maintain IT equipment.
• Monitor and maintain company networks and systems.

Skills

IT Support

Troubleshooting

Communication Skills

Networking

Windows OS

Mac OS

Remote Support Tools

Cloud Applications

Education

Bachelor's degree in Computer Application

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

Job Title: IT Support Specialist

Qualifications:

• Bachelor's degree in Computer Application, Computer Science, Information Technology, or a related field.
• 2-3 years of proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and Mac operating systems, networking, and security protocols.
• Familiarity with office software, remote support tools, and cloud applications.
• Excellent troubleshooting, communication, and interpersonal skills.
• Ability to work independently and handle multiple support tasks efficiently.

Key Responsibilities:

1. Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
2. Install, configure, and maintain IT equipment including desktops, laptops, printers, and networking devices.
3. Monitor and maintain company networks and systems to ensure performance.
4. Troubleshoot system and network issues, diagnosing and resolving hardware or software faults.
5. Support the deployment of new applications and system upgrades.
6. Implement data backups and cybersecurity measures to protect company data.
7. Maintain an inventory of IT assets and manage equipment provisioning.
8. Collaborate with external vendors and service providers as needed.

Additional Information:

Vacancy: 1

Nationality: Any

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