L1 NOC Application Engineer Dynatrace

Sharaf DG; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an L1 NOC Application Engineer to enhance its IT operations team. This role involves monitoring applications, troubleshooting issues, and ensuring application stability in a dynamic environment. The ideal candidate will possess strong analytical skills and experience with monitoring tools like Dynatrace. This position offers an exciting opportunity to grow within a fast-paced setting, contributing to the reliability and performance of critical applications. Join a team that values collaboration and communication, with opportunities for professional development in a 24/7 operations environment.

Qualifications

• Minimum 3 years in large industry monitoring using Dynatrace.
• Experience with databases and applications monitoring.

Responsibilities

• Monitor applications and respond to alerts.
• Troubleshoot issues and ensure application stability.

Skills

Application concepts

Troubleshooting

RCA reporting

Strong analytical skills

Excellent communication skills

Tools

Dynatrace

ServiceNow

Job description

Role Overview

Seeking an L1 NOC Application Engineer to join our IT operations team. The ideal candidate should have basic database knowledge, production environment application experience, and a desire to grow in a fast-paced setting.

Responsibilities include:

1. Monitoring applications and responding to alerts
2. Troubleshooting issues and ensuring application stability

Key Responsibilities

• Monitoring and Incident Detection: Monitor using Dynatrace, respond to alerts, escalate issues as needed.
• Initial Troubleshooting: Address application and system issues, document incidents and resolutions.
• Incident Management: Prioritize incidents, communicate with stakeholders, ensure timely resolution.
• Application and System Maintenance: Perform maintenance tasks, health checks on applications and servers.
• Documentation and Reporting: Maintain accurate documentation, generate performance reports.
• Collaboration and Communication: Work with other IT teams to resolve issues and improve reliability.
• Shift Work and On-Call Support: Participate in 24/7 shifts and on-call rotations.

Requirements

Required Qualifications

• Minimum 3 years in large industry monitoring using Dynatrace
• Experience with databases and applications monitoring
• Technical Skills: Application concepts, troubleshooting, RCA reporting
• Monitoring Tools: Dynatrace and ServiceNow experience
• Strong analytical skills for troubleshooting
• Excellent written and verbal communication skills
• Certifications: Dynatrace Associate Certification

Preferred Qualifications

• Experience in a 24/7 operations environment, particularly in a NOC role
• Familiarity with ITIL processes
• Good understanding of digital and cybersecurity service management
• Exposure to configuration management tools

You will be redirected to the company website to apply for this position.