Service Ambassador ( UAEN Only )

Emirates Islamic; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading Islamic bank in the UAE is seeking a motivated customer service representative to enhance customer experience. The role involves greeting customers, managing lobby traffic, and assisting with digital banking tools. The bank offers a competitive salary, work-life balance, and career growth opportunities.

Benefits

Competitive salary package

Strong emphasis on work-life balance and wellbeing

World-class Learning & Development platform

Generous annual leave entitlement

Private healthcare

Preferential banking facilities for employees

Qualifications

• Prior experience in customer service, retail, or hospitality; banking experience is a plus.
• Strong interpersonal and communication skills.
• Basic knowledge of banking products and digital tools.

Responsibilities

• Greet and welcome customers professionally upon their entry into the branch.
• Identify customer needs and direct them to appropriate staff or service channels.
• Educate and assist customers with digital banking tools.

Skills

Interpersonal skills

Communication skills

Customer service

Ability to manage multiple tasks

Education

High school diploma or equivalent

Job description

About the Company

Emirates Islamic, launched in 2004, aims to deliver the highest standards of banking services in accordance with Shari'a principles.

As a leading Islamic bank in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. We believe our employees are our greatest asset and invest continuously in Talent Management & Training & Development programs to help them excel professionally and achieve success.

Emiratization is a key strategic objective. We provide training to talented, young Emiratis through dedicated programs that nurture their ambition, passion, and commitment, guiding them to become future leaders within the organization and the financial sector.

Our core values include Innovation, Customer Service, Ambition, and Ownership. We are always seeking talented individuals to join our diverse work environment, which comprises over 60 nationalities.

Key Responsibilities:

1. Greet and welcome customers professionally upon their entry into the branch.
2. Identify customer needs and direct them to the appropriate staff or service channels (e.g., teller, banker, ATM).
3. Educate and assist customers with digital banking tools, mobile apps, and self-service kiosks.
4. Manage lobby traffic, maintain queue flow, and reduce customer wait times.
5. Handle basic customer inquiries regarding accounts, branch services, and product offerings.
6. Promote bank products, services, and special offers aligned with customer needs.
7. Collect and act on customer feedback to improve service delivery.
8. Support branch operations with administrative tasks as needed.
9. Ensure the lobby and self-service areas are clean, orderly, and well-stocked with marketing materials.
10. Follow all bank policies, procedures, and compliance regulations.

Job Skills & Qualifications:

• High school diploma or equivalent.
• Prior experience in customer service, retail, or hospitality; banking experience is a plus.
• Strong interpersonal and communication skills.
• Basic knowledge of banking products and digital tools.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

What we offer you:

• Competitive salary package.
• Strong emphasis on work-life balance and wellbeing.
• World-class Learning & Development platform and career growth opportunities.
• Generous annual leave entitlement and private healthcare.
• Preferential banking facilities for employees.