Chief Operating Officer - Luxury Jewellery

Connecting Minds; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is on the lookout for a strategic Chief Operating Officer (COO) to spearhead operations across retail and commercial business clients. This pivotal role involves overseeing business performance, driving sales growth, and ensuring exceptional customer satisfaction throughout the UAE and GCC. The ideal candidate will bring over a decade of experience in luxury retail, particularly in jewelry, and demonstrate a strong ability to lead multi-store operations. This is a unique opportunity to shape the future of a luxury brand and make a significant impact in the market.

Qualifications

• 10+ years of experience in operations, sales, or retail leadership.
• Strong background in luxury retail or jewelry sectors.

Responsibilities

• Lead retail operations and report directly to the board.
• Drive sales growth and manage customer experience.

Skills

Business Strategy

Operations Management

Sales Leadership

Customer Experience Management

Team Leadership

Negotiation Skills

Business Analytics

Education

Bachelor’s degree in Business

Job description

We are seeking an experienced and strategic Chief Operating Officer (COO) to lead and oversee the end-to-end operations of our retail and commercial business clients. As the first point of contact for all retail outlets, the COO will be responsible for driving business performance, sales growth, operational excellence, and customer satisfaction across the UAE and GCC. Candidates with a background in leading luxury or jewelry retail will be given strong preference.

Key Responsibilities

1. Business Strategy & Operations
   • Lead all retail store operations, reporting directly to the board.
   • Own full P&L accountability: revenue growth, profit margins, ROI, budgeting.
   • Design and execute annual business plans, strategic roadmaps, and expansion initiatives.
   • Monitor store KPIs, ensure high performance, and provide strategic interventions.
2. Sales & Brand Development
   • Drive retail sales targets, margin improvement, and customer growth.
   • Lead sales campaigns, promotions, and occasion-driven events (Eid, Diwali, etc.).
   • Collaborate with marketing on ATL/BTL strategies, celebrity branding, PR, and social media.
   • Launch new brands and product lines in alignment with customer trends.
3. Product & Inventory Management
   • Oversee merchandising standards, visual display, stock availability, and inventory control.
   • Ensure regular replenishment, accurate stock counts, and effective loss prevention.
   • Maintain high ROI on stocked inventory.
4. Customer Experience
   • Ensure best-in-class luxury customer service and loyalty.
   • Handle escalations and reinforce brand image through personalized experiences.
   • Expand customer relationships and develop high-value clienteling strategies.
5. People Leadership
   • Lead, mentor, and restructure sales and operations teams.
   • Set KPIs and conduct quarterly/bi-annual performance reviews.
   • Support hiring, training, and performance optimization of key staff.

Minimum Requirements

• Bachelor’s degree in Business, Management, or a related field.
• 10+ years of experience in operations, sales, or retail leadership.
• Strong background in luxury retail, jewelry, or lifestyle brands.
• Proven leadership managing multi-store operations and large teams.
• Excellent communication, negotiation, and business analytics skills.
• Willingness to travel within UAE and GCC.