Community Coordinator/specialist

Strata Global; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Community Coordinator to enhance resident engagement and satisfaction. In this dynamic role, you will be the key contact for residents, addressing their inquiries and supporting community initiatives. With a focus on operations support, you'll monitor common area maintenance and coordinate with vendors to ensure timely service delivery. Your organizational skills and attention to detail will be crucial as you maintain resident records and prepare reports. If you're passionate about community management and have a knack for communication, this opportunity is perfect for you.

Qualifications

• 2-4 years of experience in community coordination or customer service.
• UAE experience is preferred for this role.

Responsibilities

• Serve as a key contact for residents, addressing inquiries and requests.
• Assist in monitoring maintenance and cleanliness of common areas.
• Prepare reports on resident concerns and engagement efforts.

Skills

Communication Skills

Interpersonal Skills

Organizational Ability

Attention to Detail

Multilingual (English mandatory; Arabic is an advantage)

Education

Bachelor’s degree or diploma in Community Management

Hospitality

Business Administration

Tools

MS Office

Community Management/CRM Platforms

Job description

Resident Engagement & Support:

• Serve as a key contact for residents, addressing inquiries, feedback, and service requests.
• Support the planning and execution of community events and initiatives to boost resident satisfaction.
• Promote community rules and support initiatives to ensure resident compliance and harmony.

Operations Support:

• Assist in monitoring the maintenance and cleanliness of common areas.
• Coordinate with vendors and service providers for scheduled works or resident needs.
• Track service request completion and escalate unresolved issues when necessary.

Administration & Reporting:

• Maintain resident records, service logs, and community communication channels.
• Prepare basic reports on resident concerns, maintenance issues, and engagement efforts.
• Support documentation and compliance requirements under UAE regulations and community guidelines.
• Support communication between vendors and internal teams to ensure timely service delivery.
• Assist in evaluating vendor performance and collecting resident feedback on services.

Desired Candidate Profile

Education:

• Bachelor’s degree or diploma in Community Management, Hospitality, Business Administration, or related field.

Experience:

• 2–4 years of experience in community coordination, customer service, property or facility management—UAE experience is preferred.

Key Skills:

• Strong communication and interpersonal skills.
• Organizational ability with attention to detail.
• Proficient in MS Office and community management/CRM platforms.
• Multilingual is a plus (English mandatory; Arabic is an advantage).