Agent Relationship Manager

BPP; United Arab Emirates; On-site; AED 50,000 - 90,000; Full time

Job summary

An innovative company is seeking an Agent Relationship Manager to drive international student recruitment through strategic partnerships with agents. This role is pivotal in establishing a new branch in Dubai, focusing on building strong relationships and executing a commercial strategy that aligns with the company's growth objectives. You will collaborate with agents to develop effective marketing activities and ensure alignment with brand messaging. If you thrive in a dynamic environment and have a passion for education, this opportunity offers a chance to make a significant impact in the higher education sector.

Qualifications

• Experience in international student recruitment is essential.
• Understanding of the Higher Education Sector is crucial.

Responsibilities

• Develop strong relationships with agents to support recruitment.
• Monitor performance and provide support to achieve targets.

Skills

Commercial environment experience

Relationship building

Planning skills

Team collaboration

Office 365 proficiency

Salesforce knowledge

Data analysis skills

Education

Degree level education

Tools

Salesforce

Office 365

Job description

Job Title: Agent Relationship Manager

Department: Marketing & Sales

Location: Dubai with some international travel

Contract type: Full-time and permanent

Hours of work: 37.5 hours per week

Job Purpose

As part of BPP's international growth strategy, we are establishing a branch of BPP University in Dubai to build a presence closer to our global markets and agents. This role will implement a commercial strategy for recruiting international students into the BPP Education Group in key markets through strong relationships with agents.

Commercial

• Set and monitor targets for volume and growth across the BPP product portfolio for each market/agent.
• Collaborate with agents to develop sales and marketing activities in each country.
• Conduct market visits to support marketing activities such as events.
• Produce and present business cases to develop markets, including product, new agents, and new approaches.
• Gather market feedback and insights to inform strategy and product development.

Relationship Management

• Develop and maintain strong relationships with key agents to support recruitment strategies.
• Monitor commercial performance and provide support to achieve targets.
• Support agents with product knowledge and sales strategies to promote BPP effectively.

Operations and Compliance

• Manage and maintain the quality and accuracy of sales data in Salesforce.
• Monitor agent sales and promotional activities, including social media, to ensure messaging aligns with the BPP brand.
• Work within the agent quality framework, supporting agents to meet key requirements and taking appropriate action when needed.

Travel from Dubai to key markets will be routine, and flexibility is required for overseas trips and occasional unsociable hours due to time zone differences.

Skills, Experience & Qualifications (Essential)

Skills

• Ability to work in a commercial environment with financial targets.
• Ability to build relationships with agents, helping them understand BPP's strategy and expectations.
• Effective planning skills and ability to meet deadlines.
• Ability to work as part of a supportive team.
• Proficiency in Office 365, CRM systems like Salesforce, and data analysis skills.

Experience/Qualifications

• Experience in international student recruitment.
• Understanding of the Higher Education Sector in the UK and globally.
• Knowledge of customer service and customer experience.
• Degree level education or higher.