Customer Service Executive

The Luxury Closet; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen, das im Herzen Dubais ansässig ist, sucht einen engagierten Kundenservice-Mitarbeiter. In dieser Schlüsselrolle werden Sie nicht nur das Kundenserviceteam vertreten, sondern auch das gesamte Unternehmen. Ihre Hauptaufgabe wird es sein, die Produktivitätsziele zu übertreffen und ein außergewöhnliches Kundenerlebnis zu bieten. Sie werden alle Kanäle der Kundeninteraktion verwalten und sicherstellen, dass die Bedürfnisse der Kunden erfüllt werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist diese Gelegenheit genau das Richtige für Sie.

Benefits

Dynamisches Arbeitsumfeld

Kurze Entscheidungswege

Möglichkeiten zur beruflichen Weiterentwicklung

Qualifications

• 1-3 Jahre Erfahrung im Kundenservice, vorzugsweise im BPO oder Luxus-Einzelhandel.
• Exzellente Englischkenntnisse und Kommunikationsfähigkeiten.

Responsibilities

• Verwaltung aller Kundeninteraktionen über E-Mail, Chat und Telefon.
• Aufbau nachhaltiger Beziehungen zu Kunden und Unterstützung bei Entscheidungen.

Skills

Kundenservice

Kommunikationsfähigkeit

Verkaufskompetenz

Education

Abschluss in einem relevanten Bereich

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic, and forward-thinking environment
• Fast-paced and very short decision times for changes
• A canvas for you to truly excel
• 99% uptime on sunshine

About The Role

The Customer Service Associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world's best customer experience.

Responsibilities

The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:

• Managing all channels of customer interaction, including email, chat, and phone
• Identifying and assessing customer needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Engaging customers by taking the extra mile and becoming a consultant; helping customers make decisions and generating revenue for the company
• Aiming to convert general inquiries into sales
• Striving to bring customer delight in each interaction
• Providing accurate, valid, and complete information using the right methods/tools
• Handling customer complaints, providing appropriate solutions and alternatives within time limits, and following up to ensure resolution
• Keeping records of customer interactions, processing customer accounts, and filing documents where applicable
• Following communication procedures, guidelines, and policies
• Maintaining positive and professional interactions with all departments associated with Customer Service

Requirements

• 1-3 years of customer service experience in a BPO, hospitality, or luxury retail environment
• Preferably from Gurgaon
• Excellent English communication skills
• Comfortable with a 6-day workweek and rotational shifts