Shop Manager

Azadea; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in the retail sector is seeking a Manager to oversee operations, enhance customer service, and lead a team. The ideal candidate will have a Bachelor's degree and at least 3 years of managerial experience, preferably in retail. Responsibilities include managing inventory, analyzing sales, and ensuring compliance with brand standards. The role requires strong leadership skills and a passion for sports.

Qualifications

• At least 3 years in a managerial role; retail experience is a major plus.
• Fluency in English.
• Active participation in at least one sporting activity.

Responsibilities

• Greet customers and ensure their needs are addressed promptly.
• Analyze sales performance and identify replenishment needs.
• Recruit, train, and evaluate team members.

Skills

Proficiency in MS Office

Customer Focus

Analytical Thinking

Decision Making

Education

Bachelor's Degree

Job description

• Greet customers, offer assistance, and serve them to ensure their needs and complaints are addressed promptly, adhering to quality and customer service standards to foster customer loyalty and grow the portfolio.

• Ensure a smooth and efficient receiving process for items/shipments and monitor all inventory activities such as cycle counts, stock movements, transfers between shops, warehouse transfers, damaged items, and devolution.

• Analyze sales performance (hourly/daily/weekly), monitor selling items, missing sizes/items, and collection rotation (in coordination with BM and VM) to identify replenishment needs, place accurate orders, meet stock performance objectives, and maximize sales and sellout.

• Detect, anticipate, and provide regular feedback on customer needs, market trends, and competitors' activities affecting the region/market.

• Recruit, train, motivate, and evaluate team members to ensure they possess the necessary skills, maintain the required image, and are enabled to maximize their potential and contribution. Conduct daily meetings to keep staff informed and engaged.

• Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs (including shipments, stock counts, sales). Communicate sales plans and set daily and hourly targets to the team.

• Log and update all commercial and operational information, as well as various requests, on the designated platforms (Helpdesks, Events, Loss Prevention, etc.) accurately and in a timely manner.

• Manage the annual budget by monitoring expenditures, optimizing costs, and reporting variances versus the budget (validating with DM/BM).

• Oversee the shop's image, ensuring compliance with brand standards. Verify and follow up on cleanliness, display, and maintenance of the shop, including windows, cash areas, and stock rooms.

• Education: Bachelor's Degree.

• Experience: At least 3 years in a managerial role; retail experience is a major plus.

• Language: Fluency in English.

• Skills: Proficiency in MS Office.

• Specific Skills for Sports Goods Retail: Collective game, project-oriented, athlete/ambassador, enthusiastic, contributor, empathic, entrepreneurial, responsible.

• Additional Requirement: Active participation in at least one sporting activity and expert knowledge of sporting events.

• Competency Levels: Developing and Motivating Others (4), Cultural Awareness (4), Decision Making (3), Commercial Understanding (3), Analytical Thinking (3), Customer Focus (3), Driving and Achieving Results (3).