Senior Officer - Sales and Distribution Training and Knowledge

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading bank in the UAE seeks a Senior Officer for Sales and Distribution Training and Knowledge. The role involves planning and delivering training programs, supporting onboarding, and collaborating with business units to enhance staff performance. Ideal candidates will have a Bachelor's in Business Administration and strong communication skills.

Benefits

Impact on staff readiness and customer service excellence

Experience in training and HR development

Focus on technology and innovation

Qualifications

• Minimum 2 years in customer service or banking environment.
• Experience in training delivery or staff engagement preferred.

Responsibilities

• Design and implement a business knowledge calendar.
• Conduct and coordinate training for new staff.
• Create monthly training reports and track impact.

Skills

Communication

Presentation

Organizational

Education

Bachelor's degree in Business Administration

Master's degree

Tools

Microsoft Office

Job description

Senior Officer - Sales and Distribution Training and Knowledge

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location: Abu Dhabi, United Arab Emirates
Job Industry: Banking
Job Function: Training & Development
Salary: Negotiable
Gender: Any
Candidate Nationality: UAE Nationals Only
Candidate Current Location: Any
What Does a Senior Officer - Business Knowledge Do?
This role focuses on planning and delivering training programs that empower sales, customer service, and distribution staff with the business knowledge needed to perform at their best. You will support onboarding, continuous learning, and refreshers while collaborating with business units to ensure consistent knowledge alignment across roles and functions.
What Are the Key Responsibilities?
- Design and implement a business knowledge calendar covering onboarding, refreshers, and on-the-job learning
- Conduct and coordinate training for new Tellers, CSOs, BDOs, DSAs, and other roles
- Identify training needs through performance data, feedback, and business goals
- Collaborate with internal subject matter experts to co-develop engaging content aligned with FAB standards
- Support end-to-end training logistics including scheduling, attendance, venues, and feedback management
- Deliver knowledge sessions, virtual quizzes, and campaign refreshers
- Visit branches and sites to promote digital journeys and frontline engagement
- Create monthly training reports and MIS to track impact and participation
- Maintain a knowledge support system via MS Teams, email, and calls to assist staff as needed
- Foster strong internal partnerships to align business knowledge with operational needs
What Skills Are Needed for This Role in Abu Dhabi?
Education:
- Bachelor's degree in Business Administration, Human Resources, or a related discipline is required
- Master's degree preferred
Experience:
- Minimum 2 years in a customer service or banking environment, ideally with exposure to training delivery or staff engagement
Skills and Attributes:
- Strong communication and presentation skills
- Ability to interact confidently with employees across levels
- Excellent proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Knowledge of banking systems, products, and customer journeys
- High attention to detail and a passion for enhancing customer-facing teams
- Strong organizational and coordination capabilities
What Benefits Come with This Position?
- Be part of the UAE's largest and most forward-thinking banking group
- Make a real impact by shaping staff readiness and customer service excellence
- Gain experience in training, HR development, and branch operations
- Benefit from FAB's focus on technology, innovation, and people-first culture

Company Industry

• Banking
• Broking

Department / Functional Area

• Business Development

Keywords

• Senior Officer - Sales And Distribution Training And Knowledge

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