Senior Specialist - Enterprise Command & Control Center Operations

Roads and Transport Authority; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a skilled professional to oversee mobility operations in Dubai. This role involves coordinating incident management, developing policies, and supervising the Unified Control Center's performance. Candidates should possess a strong background in transportation engineering or computer science, with significant experience in stakeholder management and project portfolio management. Join a team dedicated to enhancing transportation systems and ensuring efficient operations across the Emirate. If you are passionate about making a difference in urban mobility, this opportunity is perfect for you.

Qualifications

• 8+ years of experience in transportation engineering or computer science.
• Master's degree holders should have 6+ years of relevant experience.

Responsibilities

• Monitor and coordinate mobility operations across Dubai.
• Develop policies and procedures for incident management.
• Supervise tasks at the Unified Control Center.

Skills

Stakeholder Management

Executive Reporting

Transportation System and Technology Management

Project Portfolio Management

Intelligent Transportation Management

Education

Bachelor's degree in Transportation Engineering or Computer Science

Master's degree in Transportation Engineering or Computer Science

Job description

Job Description

KEY ACCOUNTABILITIES & DECISION-MAKING

• Monitor, coordinate, and govern multiple mobility operations across the Emirate of Dubai using the systems and technologies available at the Unified Control Center.
• Inform the relevant centers and entities of incident management and handling, based on information available from all RTA operational control centers.
• Supervise the operational tasks of the Unified Control Center and monitor its performance in coordination with the relevant entities, and issue related reports.
• Develop and monitor the Center of Excellence and manage the Unified Control Center's partnerships and working agreements.
• Receive, transfer, and close all emergency communications/reports received by the Center during emergencies, and coordinate with the line manager and relevant internal and external entities in this regard.
• Plan, monitor, and handle crises in coordination with the relevant entities by monitoring, recording, and following up on lessons learned.
• Define, document, and coordinate response processes to incidents occurring on the RTA's transportation network in accordance with approved policies to support institutions and crisis and emergency management teams, and submit reports thereon.
• Develop policies, procedures, work methods, and related performance indicators, and submit necessary proposals for work improvement to the direct manager for approval and implementation, in accordance with the Authority's procedures and regulations.
• Disseminate institutional knowledge in the field of specialization, using available means such as specialized workshops, professional training for current employees, and orientation programs for new employees, among others.
• Perform all other duties and responsibilities related to the job, as assigned and directed by the direct manager.
  
  

Qualifications

EDUCATION, EXPERIENCE & SKILLS

Bachelor's degree: 8+ years of experience in transportation engineering, computer science, or a similar major. Master's degree: 6+ years of experience in transportation engineering, computer science, or a similar major from an accredited educational institution.

TECHNICAL COMPETENCIES

• Stakeholder Management
• Executive Reporting
• Transportation System and Technology Management
• Project Portfolio Management
• Intelligent Transportation Management
  
  

Job Category

Road and Transport Engineering

Advertiser

Roads and Transport Authority

Department

Enterprise Command & Control

Educational-level

Bachelor

Required Nationality

All Nationalities (Priority for UAE National)

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

07/05/2025

Unposting Date

07/06/2025