Application Support Specialist (Level 2)

Bamboo Card; Dubai; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in Dubai is seeking an Application Support Specialist (Level 2) to provide high-quality IT support services. The role involves diagnosing technical issues, utilizing .NET Core for backend improvements, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree, at least 4 years of experience in IT support, and strong troubleshooting skills. Additional benefits include comprehensive medical coverage and a professional development allowance.

Benefits

22 working days of vacation leave

Comprehensive medical and dental insurance

USD 1,000 annual professional development allowance

Exclusive membership access to hotels, spas, and gyms

Quarterly team socials and welcome lunches

Qualifications

• Minimum of 4 years in IT support or related roles.
• CompTIA A+ or similar certification is a plus.

Responsibilities

• Diagnose and resolve complex technical issues.
• Utilize .NET Core skills to improve backend systems.
• Provide excellent customer service.

Skills

Troubleshooting

macOS

SQL

.NET Core

Customer Service

Education

Bachelor's degree in Computer Science

Tools

Jamf Pro

Job description

Application Support Specialist (Level 2)

Education: Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

Experience: Minimum of 4 years in IT support or related roles.

Certificates: CompTIA A+ or similar is a plus.

Technical Skills:

• Proficiency in troubleshooting hardware, software, application, and network issues.
• Strong understanding of macOS, Apple hardware, software installation, and basic networking.
• Experience with Apple's remote management tools (e.g., Jamf Pro).
• 2+ years experience with SQL for writing and debugging queries.
• 2+ years experience with .NET Core for backend development and troubleshooting.
• Strong commitment to delivering high-quality support services.

Job Responsibilities:

1. Diagnose and resolve complex technical issues related to hardware, software, network, and application systems.
2. Utilize .NET Core skills to debug and improve backend systems, ensuring optimal performance and reliability.
3. Employ SQL queries to create reports, identify trends, and troubleshoot issues.
4. Manage and resolve escalated incidents, ensuring timely resolution and minimal impact on business operations.
5. Identify root causes of recurring issues and implement preventive measures.
6. Contribute to and maintain the knowledge base, documenting solutions and best practices.
7. Collaborate with cross-functional teams to address system issues, implement updates, and improve system performance.
8. Provide excellent customer service, communicating technical information clearly to both technical and non-technical users.

Additional Benefits:

• 22 working days of vacation leave plus bank holidays.
• Comprehensive medical and dental insurance coverage.
• USD 1,000 annual professional development allowance.
• Exclusive membership access to hotels, spas, and gyms.
• Quarterly team socials and welcome lunches.

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