Operations - Team Lead | Dubai, UAE

capital.com; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Job summary

A leading trading platform is seeking an Operations Manager to oversee customer support and payments in Dubai. The ideal candidate will have significant experience in financial services operations, ensuring compliance and delivering exceptional client service. Join a dynamic team focused on innovation and growth in the digital assets space.

Benefits

Competitive Salary

Work-Life Balance

Annual Bonus

Generous Time Off

Referral Program

Health & Pension Benefits

Workation

Volunteer Days

Qualifications

• 5-8 years in financial services operations with leadership experience.
• Deep understanding of client onboarding, payments, and customer support in regulated environments.
• Experience with financial regulatory authorities, preferably SCA.

Responsibilities

• Supervise MENA-based support and onboarding teams.
• Oversee daily payment processing and coordinate with banks.
• Ensure operational processes align with SCA regulations.

Skills

Leadership

Project Management

Client Onboarding

Payments Operations

Regulatory Compliance

Interpersonal Skills

Analytical Skills

Job description

We are a leading trading platform expanding globally, known for award-winning products that offer cutting-edge technology and seamless client experience. We are seeking talented individuals to join our growing team.

Responsibilities

1. Customer Support & Onboarding: Supervise MENA-based support and onboarding teams, ensuring timely, compliant, and client-centric service delivery. Ensure all activities meet local (SCA) and group compliance standards. Track metrics like CSAT, response times, and onboarding TATs, and implement improvements.
2. Payments Operations: Oversee daily payment processing, coordinate with banks, PSPs, and finance teams to resolve issues, and ensure reconciliation and compliance across client accounts.
3. Regulatory & Process Compliance: Ensure operational processes align with SCA regulations, company policies, and best practices. Support audits and improve operational risk management.

Requirements

• 5-8 years in financial services operations with leadership experience.
• Deep understanding of client onboarding, payments, and customer support in regulated environments.
• Experience with financial regulatory authorities, preferably SCA.
• Proven leadership skills and project management ability.
• Excellent interpersonal and communication skills.
• Analytical, proactive, and hands-on problem solver.

What You Will Get

• Competitive Salary: Rewarded based on your skills and talents.
• Work-Life Balance: We value your personal life outside work.
• Annual Bonus: Performance-based rewards.
• Generous Time Off: Ample leave to recharge.
• Referral Program: Get rewarded for bringing talented friends.
• Health & Pension Benefits: Comprehensive coverage and location-specific perks.
• Workation: 30 days remote work anywhere (restrictions apply).
• Volunteer Days: Two paid days annually for community service.

Join us at the forefront of digital assets, advancing your career with a dynamic, innovative company that values talent and initiative. Collaborate with industry-leading professionals.

Department: Operations

Locations: Dubai, UAE

Working Options: Hybrid, In-office