Senior Administration Assistant

The Emirates Group; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the aviation industry is seeking a Senior Administration Assistant to manage documentation and ensure smooth operations in a medical environment. The ideal candidate will have strong administrative skills and experience in customer interaction. Join a dynamic team dedicated to providing high-quality service.

Qualifications

• 3+ years of Administration experience.
• Experience in a Medical or Dental environment would be an advantage.

Responsibilities

• Maintain documentation related to Aviation Medical Licensing.
• Ensure smooth operation of reception and telephone room.
• Generate roster for team members.

Skills

Administration

Customer Interaction

English

Education

10 Years schooling or equivalent

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

In this role, you will:

• Maintaining, updating, filing and processing all documentation related to Aviation Medical Licensing in coordination with the doctors to consolidate and establish proper recall and filing systems.
• Oversee assigned area, report all quantifiable workload drivers, escalate any relevant problems, recommend enhancements / modifications relating to existing processes and practices followed within the section to team leaders.
• Initiate and monitor progress of specialised (MEDIFS) e-work flow systems with proper communication and coordination with relevant personnel until resolution.
• Ensure the smooth operation of the telephone room by monitoring (call waiting, lost calls, timed out) calls, executing action plans for immediate resolution of ongoing problems and escalating complex cases to appropriate personnel using the computerised telephone statistics system.
• Assist and collect information for senior team members to use as training initiatives.
• Reallocate resources to assist in other routing clerical administrative functions.
• Ensure the smooth operation of reception in order to provide high quality service. This will include correct processing of documents and files for current and future appointments in sequence and the front line problems are resolved as quickly and effectively as possible and, escalated if required.
• Ensure all public area in Medical Services is clean and tidy and contact the maintenance people if any problem needs to be actioned.
• Maintain records of bookings of the conference room, library, and electronic equipment by various sections at the Clinic to ensure proper allocation of resources.
• Generate the roster for team members and ensure appropriate coverage for clinic hours.

To be considered for this role, you must meet the below requirements:

• 3+ years of Administration experience
• 10 Years schooling or equivalent
• Proficiency in spoken and written English
• Proficient in operating a business telephone system
• Experience in working in a Medical or Dental environment would be an advantage.
• Experience in customer interaction would be an advantage

Company Industry

• Airlines
• Aviation

Department / Functional Area

• Administration

Keywords

• Senior Administration Assistant

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