E-Trading Support Associate

R.J. O'Brien; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an E-Trading Support Associate to join their dynamic team in Dubai. This role involves implementing and maintaining direct market access for clients, ensuring efficient trading operations, and providing first-line support for trading system queries. The ideal candidate will possess strong communication skills, a degree in a relevant field, and experience in electronic trading services. This is an exciting opportunity to contribute to a fast-paced environment where your expertise will directly impact client success and operational excellence.

Qualifications

• 2-3 years experience in Electronic Trading Services or trading platforms.
• Educated to Degree standard, preferred.

Responsibilities

• Implement and maintain direct market access for clients.
• Identify and resolve market and order issues.
• Provide first-line support for trading system queries.

Skills

Electronic Trading Services

Communication Skills

Problem Solving

Client Liaison

Risk Management

Education

Degree in relevant field

Tools

Excel

Outlook

Word

TT

Fidessa

Bloomberg

Job description

Job Title:

E-Trading Support Associate

Business Unit:

Electronic Trading Systems

Location:

Dubai

Reports To:

Director, E-Trading Support

Full Time/Part Time:

Full Time

Position Summary

E-Trading Support Associate.

Duties & Responsibilities

Responsibilities Include But Are Not Limited To

• Implementation and maintenance of direct market access for clients, including setup of trading systems via ISV administration systems or routing file configurations. ISV license ordering.
• Identification and resolution of market and open order issues, including exchange liaison for internal comparisons.
• Resolution of queries related to market access, including reporting and investigating exchange or trading system outages.
• Liaison with IT and clients regarding market access, including reporting and issue escalation.
• Distribution of firm and exchange notifications, holiday schedules, and general notifications via email. Providing 1st line support for related queries.
• Implementation of trading and margin limits in trading system ISVs to ensure clients have adequate risk controls as per their requirements.
• Monitoring and early warning of physically deliverable positions daily, advising Back Office and clients of positions at risk of delivery, and informing clients of upcoming expiries.
• Initiation, implementation, and coordination with IT for exchange and trading system software upgrades and patches.
• Monitoring and reporting of market data usage and exchange messaging ratios to identify issues.
• Registration and deregistration of traders and traders' key with exchanges, including exam/course registration where necessary.
• Development and maintenance of departmental policies and procedures, updating as needed.

Qualifications And Experience

• Educated to Degree standard, preferred.
• 2-3 years experience in Electronic Trading Services or exposure to Derivatives Exchange Trading GUIs or professional trading platforms.

Attributes

Ownership

Ability to take responsibility for broker and client requirements, work independently, manage projects, and review processes for improvements.

Client Skills

Strong interpersonal and communication skills, with regular liaising with Middle and Back Office and IT teams.

Job Skills

Resourcefulness and self-motivation, ensuring proper documentation, processes, and training aligned with business needs.

Technology

Proficiency in PC skills, including Excel, Outlook, Word, and familiarity with trading applications like TT, Stellar, CQG, Fidessa, Bloomberg, WebICE, CME Direct, etc.

Professional Attributes

High composure, risk awareness, professionalism under pressure, and understanding of financial impacts.

Organisational Ability

Effective workload management, motivation, punctuality, and ability to work under deadlines and high-pressure situations.

Communication

Excellent verbal and written skills, articulate, confident, and capable of explaining complex processes and challenging requirements when necessary.