Chinese English Customer Service Agent

Info Resume Edge; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An innovative company is looking for a bilingual Customer Service Agent to provide exceptional support to international customers. This role involves handling inquiries in Mandarin Chinese and English, resolving complaints, and ensuring a seamless customer experience across various communication channels. The ideal candidate will thrive in a fast-paced, multicultural environment and possess strong communication and problem-solving skills. Join a dynamic team where your contributions will significantly enhance customer satisfaction and engagement. If you are passionate about helping people and enjoy a diverse work atmosphere, this opportunity is perfect for you.

Qualifications

• Proficiency in Mandarin Chinese and English (spoken and written) is mandatory.
• Previous experience in customer service or call center is preferred.

Responsibilities

• Handle customer communications via phone, email, and chat in both languages.
• Resolve product or service problems and maintain detailed records.

Skills

Mandarin Chinese

English

Customer Service

Problem-Solving

Communication Skills

Education

Bachelor's degree in Communications

Bachelor's degree in Business

Tools

CRM Systems

Shopify

Zendesk

Salesforce

Job description

We are seeking a bilingual (Mandarin Chinese and English) Customer Service Agent to join our team and deliver outstanding support to our international customers. The ideal candidate will have excellent communication skills in both languages and a passion for helping people. You will be responsible for handling customer inquiries, resolving complaints, and ensuring a smooth customer experience through phone, email, and chat support.

Key Responsibilities:

• Handle inbound and outbound customer communications via phone, email, and chat in both Chinese and English.

• Provide accurate, timely, and professional responses to customer inquiries.

• Resolve product or service problems by clarifying issues, determining the cause, and providing effective solutions.

• Maintain detailed records of customer interactions and transactions.

• Escalate complex or unresolved issues to the appropriate departments.

• Collaborate with internal teams (sales, logistics, technical support) to improve customer satisfaction.

• Translate documents or customer inquiries from Chinese to English and vice versa when necessary.

Requirements:

• Proficiency in Mandarin Chinese and English (spoken and written) is mandatory.

• Previous experience in customer service, support, or call center is preferred.

• Strong problem-solving and communication skills.

• Ability to work in a fast-paced, multicultural environment.

• Good computer literacy; experience with CRM systems is a plus.

• Flexible with work hours, including weekends or shifts (if applicable).

Preferred Qualifications:

• Bachelors degree in Communications, Business, or related field.

• Knowledge of industry-specific platforms (e.g., Shopify, Zendesk, Salesforce).

• Experience serving international customers.