Assistant Manager - Parking/Cashiering

Dubai World Trade Centre; United Arab Emirates; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading company in the UAE is seeking a Parking Supervisor to oversee cashier operations, improve processes, and ensure customer satisfaction. The role requires strong analytical skills, leadership, and the ability to manage a team effectively. Candidates should have a Bachelor's degree in accounting and relevant experience in the UAE/GCC. This position involves working during exhibitions and live events, ensuring seamless operations and high-quality service delivery.

Qualifications

• At least 5-6 years relevant experience in an agency or in-house UAE/GCC experience preferred.
• Previous working experience as a Parking Supervisor is a plus.

Responsibilities

• Review Daily Revenue Summary and ensure cash is deposited.
• Organize and monitor staffing schedules and rotations.
• Drive cashless operations across locations.

Skills

High analytical skills

Ability to understand and report high quality financial information

Ability to understand the accounting systems

Proven experience working under tight deadlines

Education

Bachelor's degree in accounting

Tools

Microsoft applications

Job description

Review and Improve Parking Cashiering Process

• Review the Daily Revenue Summary by matching the sales against the systems reading and ensure cash is deposited at the Cash Office
• Reconciliation of tokens/tickets and re-order as required. Keep the team informed of any changes in tariff and complimentary vouchers for specific events. Keep track of overages/shortages
• Establish process for seamless and efficient operations
• Assist with interview and selection of parking cashier staff (DWTC and Contract)
• Review and approve the cashier duty roster to optimize cost while meeting operations requirements
• Organize and monitor staffing schedules and rotations. Monitor cashiers' attendance, overtime & annual leaves/leave return. Request for contractual staff, if required, during the busy shows
• Drive cashless operations across locations
• Ensures no variances in cash float with parking location, cashiers and POF machine
• Ad hoc work as required from time to time

Review and Improve Parking Cashiering reports

• Focus on reduce manual work for the team
• Reduce use of paper in this section
• Review and improve the process of billing to tenants / exhibitors, VSM, AM, Cash Office, Contractor Badges, Finance team
• Assist, in coordination with the team, in the preparation of weekly, monthly, annual reports
• Ad hoc reports and analysis as required by line manager

Process Improvement and Enhance Internal Controls

• To assist in addressing and driving closure to issues pertaining to Internal Audit related to parking and contractor badges
• Process improvement and enhance internal controls. To drive initiative to enhance the existing processes and ensure changing business requirements are met. Timely closure of audit issues
• To support other initiatives as required by the Finance Management to improve efficiency and effectiveness of processes
• To analyse and report on compliance and recommend action to rectify where appropriate

Leadership in the Parking Section

• Coaching the team members by helping them accomplish their assigned tasks, understanding their issues and minimize error
• Coordinate with Security, Engineering or systems suppliers for any support/technical issues. Keep log of all issues
• Stakeholder management with BUs and P&S team and to represent Parking Team in meetings
• Assist in reviewing all deliverables on monthly basis
• Proactively acts required in ensuring adherence to service levels for the section including putting in place/driving actions required to bring service levels back in line (if required)
• Timely communication of process changes and other relevant information related to DWTC and the section
• Maintain the EY SLA tracker and suggest improvement to the current report

Customer Centricity

• To ensure customer satisfaction by proactively addressing concerns/issues and requests from business units and P&S
• Anticipates and meets the needs of both internal and external customers. Demonstrates commitment to ongoing service improvements
• To drive projects/initiatives which will streamline/enhance the service capability to the business units
• Participate in business units initiatives which will impact the Section
• Engage with business units on a periodic basis to get feedback on the quality of service
• Delivery and understand and address challenges, if any
• Proactively anticipates, manages and constructively resolves conflicts and disagreements. Builds and maintains relationships
• The job requires working overtime during exhibitions and live events
• Meetings with business units and customers are required to ensure that all the business needs are accomplished
• Work requires going around the complex for back-up support and cash spot checks

Formal Education

• Bachelor s degree in accounting as the major subject

Work Experience

• At least 5-6 years relevant experience in an agency or in-house UAE/GCC experience preferred.
• Previous working experience as a Parking Supervisor is a plus
• Demonstrated experience using Microsoft applications and other systems

Skills & Knowledge

• High analytical skills
• Ability to understand and report high quality financial information
• Ability to understand the accounting systems
• Proven experience working under tight deadlines and prioritizing workload accordingly

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