SPA RECEPTIONIST

Melia hotels international; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel is seeking a Spa Receptionist to provide exceptional service to guests. Responsibilities include guiding clients, maintaining a welcoming reception, and managing appointments. The ideal candidate will have strong communication skills and a positive attitude.

Qualifications

• At least 1 year of experience in a similar role.
• Experience in sales is an asset.

Responsibilities

• Guiding clients on spa procedures.
• Maintaining a clean and welcoming reception area.
• Scheduling appointments.

Skills

Communication

Customer Service

Multitasking

Organizational Skills

Education

High School diploma

Tools

MS Office

Job description

Job Description for Spa Receptionist at Melia Desert Palm Dubai

At Melia Desert Palm, a member of Melia Collection, we proudly represent our hotel and country to guests worldwide. We treat our guests and colleagues with respect and work diligently to deliver the highest quality of service.

Minimum Requirements:

• At least 1 year of experience in a similar role
• High School diploma or equivalent
• Experience in sales is an asset
• Excellent communication and customer service skills
• Professional appearance
• Positive attitude and good human relations
• Excellent phone etiquette
• Strong computer skills, including proficiency in MS Office
• Excellent multitasking and organizational skills

Functional Competencies and Responsibilities

Please note that this list is not exhaustive. Employees are encouraged to find new ways to serve the business, guests, and colleagues. The key responsibilities include:

1. Guiding clients on spa procedures
2. Answering calls and providing accurate information
3. Maintaining a clean and welcoming reception area
4. Introducing and educating clients about new beauty products
5. Updating clients on promotions and discounts
6. Processing payments for services
7. Keeping records of loyal clients
8. Scheduling appointments
9. Opening and closing the spa appropriately
10. Ensuring the front desk is organized
11. Collecting client feedback to improve services
12. Managing appointment cancellations and arrivals
13. Assisting in promotional events to increase clientele
14. Maintaining visitor logs
15. Handling customer complaints and forwarding them to management

Policies and Procedures

• Adhere to company policies, including fire, hygiene, health, and safety regulations
• Report punctually, wear the correct uniform with badge
• Perform additional duties as assigned
• Build good relationships with guests and colleagues
• Maintain cleanliness and hygiene in work areas

Additional Responsibilities

• Attend departmental meetings, briefings, and training sessions
• Promote an inclusive environment through effective communication
• Act in the company's best interests at all times
• Be flexible to undertake reasonable duties beyond the specific role
• Be environmentally conscious by reducing waste, recycling, and reusing
• Cooperate with management to uphold equal opportunities and harassment policies

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