Aquatics Operations Assistant Manager, Water Park

Hyatt; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Customer Service Supervisor with expertise in lifeguard operations and waterpark management. The role involves ensuring exceptional guest service, supervising staff, and maintaining safety standards. Candidates should have at least 2 years of relevant experience and proficiency in Microsoft Office applications. Join a dynamic team dedicated to delivering outstanding service and safety in a vibrant environment.

Qualifications

• 2+ years of experience with the Ellis & Associates Program or similar.
• Operational experience in waterpark management, preferably in the UAE or GCC.
• Proficiency in English.

Responsibilities

• Supervise lifeguard operations and ensure adherence to safety protocols.
• Conduct training sessions for lifeguards and manage schedules.
• Handle guest and internal customer complaints efficiently.

Skills

Leadership

Customer Service

Data Analysis

Financial Modeling

Tools

Microsoft Office

Job description

Customer Service

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.
• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries courteously and efficiently, following through to ensure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.

Financial

• Maximize employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet financial goals and guest expectations.
• Focus on improving productivity and managing utility/payroll costs within guidelines, ensuring optimal deployment and energy efficiency of equipment.
• Embrace new technology and equipment to improve productivity and streamline work processes.
• Supervise lifeguard operations, ensuring adherence to safety protocols and standards.
• Conduct regular audits of lifeguard performance and safety procedures.
• Organize and conduct training sessions for lifeguards to maintain high safety and service standards.
• Manage lifeguard rotations and schedules for adequate coverage.
• Monitor lifeguard welfare, providing support and addressing concerns.
• Ensure lifeguards are prepared to respond to emergencies and provide excellent guest service.
• Oversee the distribution, collection, and storage of tubes and life jackets, ensuring they are in good condition and properly maintained.

Personnel

• Supervise department employees, ensuring compliance with policies, procedures, and laws.
• Oversee punctuality, appearance, and hygiene standards, including uniform compliance.
• Develop employee skills through training, coaching, and mentoring.
• Assist in employee training to ensure efficiency and effectiveness.
• Supervise staff to maintain service standards as per the Departmental Operations Manual.
• Support the implementation of The People Brand, reinforcing the park's values and culture.
• Ensure adherence to employee rules, safety, and security regulations.

Other Duties

• Adhere to Rules & Regulations in the Employees Handbook and park policies on Fire, Hygiene, Health, and Safety.
• Report punctually, wearing the correct uniform and nametag.
• Maintain personal appearance and hygiene standards.
• Foster good relationships with staff across departments.
• Participate in staff meetings, training, and related activities.
• Support departmental trainers and undertake secondary duties as assigned.
• Respond flexibly to departmental changes and project a positive attitude.
• Understand departmental policies and procedures thoroughly.

Occasional Duties

• Assist with inventory of operating equipment quarterly, bi-yearly, and yearly.
• Perform other duties as reasonably assigned.

Qualifications include 2+ years of experience with the Ellis & Associates Program or similar, including frontline lifeguard and supervisory roles; operational experience in waterpark management, preferably in the UAE or GCC; proficiency in English; and skills in Microsoft Office applications, including data analysis, financial modeling, and reporting.