VIP Airport Lounge Supervisor - Relocate to Kuwait

Procapita Group; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading provider of hospitality services is seeking a VIP Lounge Supervisor to manage operations at a prestigious airport lounge. The role requires overseeing daily operations, ensuring exceptional service, and leading a dedicated team to meet high standards for VIP guests. Candidates should have extensive experience in hospitality and excellent leadership skills, along with a relevant diploma or degree. Fluency in Arabic and English is essential, with additional languages being a plus.

Qualifications

• 6–10 years in premium hospitality or aviation-related environments.
• Proven leadership experience.

Responsibilities

• Oversee day-to-day lounge operations ensuring guest satisfaction.
• Lead front-line staff to deliver outstanding service.
• Prepare operational reports and recommend improvements.

Skills

Leadership

Customer Service

Problem Solving

Communication

Team Management

Education

Diploma in Hospitality Management

Degree in Business Administration

Degree in Travel & Tourism

Tools

Digital Systems

Job description

On behalf of our client, a leading provider of hospitality services in the aviation sector, we are seeking a dynamic and experienced VIP Lounge Supervisor to oversee operations at a prestigious airport lounge catering to high-profile travelers.

Key Responsibilities

• Oversee all day-to-day lounge operations, ensuring exceptional cleanliness, food and beverage presentation, and guest satisfaction.
• Lead and motivate front-line staff to deliver outstanding service aligned with VIP expectations and operational standards.
• Coordinate with various stakeholders including airline partners, kitchen teams, and facility staff to ensure smooth, seamless service delivery.
• Monitor and manage inventory levels, lounge amenities, and adherence to safety and hygiene standards.
• Handle guest feedback with professionalism, resolving issues quickly while maintaining discretion and hospitality.
• Prepare regular operational reports, analyze service data, and recommend improvements.
• Manage team scheduling, performance, and training as needed.
• Support the execution of sales and service initiatives to achieve lounge performance goals.

Qualifications & Skills:

• 6–10 years in premium hospitality, catering, or aviation-related environments, with proven leadership experience.
• Diploma or degree in Hospitality Management, Business Administration, Travel & Tourism, or a related field.
• Familiarity with digital systems for guest management, reporting, and inventory control
• Fluent in Arabic and English. Knowledge of additional international languages is a plus.