Customer Service Supervisor

RTC-1 Employment Services; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A premier luxury event planning firm in Dubai is seeking a Customer Service Supervisor to lead the customer service team. The role involves overseeing client communications, managing CRM data, and ensuring client satisfaction while driving departmental growth. Ideal candidates should possess strong leadership and communication skills, with a background in customer service and relevant tools.

Qualifications

• Minimum 3 years of experience in customer service, with at least 2 years in a supervisory role.
• Experience preferably in events, hospitality, or client-facing industries.

Responsibilities

• Lead and mentor the customer service team, manage internal conflicts.
• Ensure timely and professional responses to client communications.
• Monitor KPIs and implement improvement initiatives.

Skills

Leadership

Communication

Client Satisfaction

Education

Bachelor’s degree in business administration

Bachelor’s degree in Marketing

Bachelor’s degree in Communication

Tools

Zoho CRM

Salesforce

HubSpot

Microsoft Office Suite

Job description

Position Title: Customer Service Supervisor Employment Type: Full Time Salary: all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A premier luxury event planning firm based in Dubai, renowned for crafting exceptional experiences with precision, creativity, and elegance Job Description: • Lead and mentor the customer service team, distribute tasks based on client urgency, and manage internal conflicts to foster a collaborative team culture. • Oversee all client communication channels, ensure timely and professional responses, and address critical complaints with empathy while ensuring client satisfaction. • Schedule client meetings, manage CRM data, redirect inquiries to relevant departments, and collaborate with internal teams to meet client expectations. • Monitor KPIs, prepare performance reports, make data-driven decisions to address recurring issues, and implement improvement initiatives for departmental growth.

• Open to Arabic female national, 40 years old below • Bachelor’s degree in business administration, Marketing, Communication, or related field. • Minimum 3 years of experience in customer service, with at least 2 years in a supervisory role, preferably in events, hospitality, or client-facing industries • Hands-on experience with CRM platforms (e.g., Zoho CRM, Salesforce, HubSpot) and Microsoft Office Suite