Program Manager (UAE National), MENA FBA

Amazon Business; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading company is seeking a passionate Program Manager to enhance their fulfillment experience for Sellers and customers. The role involves managing long-term projects, analyzing data, and improving processes within a dynamic environment. Ideal candidates will thrive in ambiguity and possess strong program management skills.

Qualifications

• 3+ years of program or project management experience.
• Experience gathering and analyzing large data sets.

Responsibilities

• Identify and execute new opportunities to accelerate FBA growth.
• Develop understanding of FBA processes and tools.
• Connect with stakeholders to review operational metrics.

Skills

Problem Solving

Analytical Skills

Communication

Attention to Detail

Education

Master's degree in supply chain, business, engineering, finance

Tools

SQL

Microsoft Excel

Job description

Description

Are you interested in a unique opportunity to help accelerate Amazon's Prime flywheel while developing your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about growing Amazon business while bringing joy to our customers? The MENA Fulfillment By Amazon (FBA) team is seeking a creative and passionate Program Manager to help achieve our vision of providing a world-class fulfillment experience to our Sellers and customers, supporting Amazon's journey to become Earth's most customer-centric company. We love to offer our customers unique, world-class experiences, and we invite you to help Amazon make history!

Ideal Candidate

The ideal candidate is enthusiastic about managing challenging, long-term projects across multiple teams and cities. They understand the importance of compelling delivery programs in creating a positive customer (seller and buyer) experience. Success in this role requires thriving in a fast-paced, ambiguous, and demanding environment. The candidate should be a self-starter with program management knowledge, strong relationship and strategic influencing skills, experience in large-scale change management across functions and geographies, and a relentless pursuit of improvement. Proven results through program management, problem-solving, influencing without authority, prioritization, and a passion for customer experience are essential.

Key Job Responsibilities

• Identify, prioritize, and execute new opportunities to accelerate FBA growth and drive process improvements.
• Develop an in-depth understanding of processes, tools, data, and teams involved in the FBA process domestically and internationally.
• Identify gaps or overlaps and initiate high-impact projects based on analysis.
• Establish performance management mechanisms and track potential Sellers interested in pilot initiatives.
• Regularly connect with key stakeholders to review operational and business metrics and set up processes to meet goals.
• Operate autonomously, drive forecasts, and handle escalations.

Demonstrated Abilities

• Experience with problem solving and analytical skills in a business environment.
• Experience gathering and analyzing large data sets and implementing business improvements.
• Ability to manage both tactical and strategic activities in a high-energy environment.
• Effective influencing skills across Amazon's cross-matrix organization.
• Excellent business judgment, communication skills, and a practical approach to getting things done.
• High attention to detail and ability to manage multiple priorities.

Basic Qualifications

• 3+ years of program or project management experience.
• Knowledge of SQL.
• Advanced Microsoft Excel skills (pivot tables, macros, index/match, vlookup, VBA, data links).
• Exceptional communication skills, with ability to present complex information clearly.
• Strong analytical and quantitative skills to justify requirements and initiatives.
• Attention to detail and ability to handle multiple priorities.
• Ability to thrive in ambiguous and changing environments.

Preferred Qualifications

• Master's degree in supply chain, business, engineering, finance, or related field.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. For applications outside listed regions, contact your Recruiting Partner.

Company: Q Tech General Trading LLC

Job ID: A2971946