Customer Care Coordinator - Automotive

Ali & Sons Holding LLC; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Customer Care Coordinator to enhance customer satisfaction and support. In this dynamic role, you will manage post-service follow-ups, evaluate service interactions, and ensure that customers receive exceptional service at every touchpoint. Your ability to communicate effectively in both Arabic and English will be crucial in building trust and addressing customer concerns. If you are passionate about delivering top-tier service and thrive in a fast-paced environment, this is your chance to make a meaningful impact and grow your career.

Qualifications

• Minimum 2 years of experience in a customer service role.
• Fluency in both Arabic and English is essential.

Responsibilities

• Ensure customers receive outstanding service at every touchpoint.
• Follow up with customers to ensure full satisfaction post-service.
• Evaluate service interactions and suggest improvements.

Skills

Communication Skills

Customer Service

Problem Solving

Fluency in Arabic

Fluency in English

Education

College Level

Graduate

Tools

Computer Literacy

Job description

We're looking for a skilled and motivated Customer Care Coordinator to manage post-service follow-ups, support our customers, and ensure satisfaction at every step. If you thrive in a fast-paced environment, have excellent communication skills, and a passion for delivering top-tier servicethis is your chance to make a meaningful impact.

Purpose:

• Ensure customers receive outstanding service at every touchpoint.
• Provide accurate feedback to management regarding customer service quality and satisfaction.

Key Responsibilities:

Evaluate service interactions and suggest improvements to enhance the customer experience.

Follow up with customers to ensure full satisfaction post-service.

Demonstrate a caring and supportive attitude in every customer interaction.

Identify and address customer concerns before they escalate.

Confirm that all services were completed to the customer's expectations.

Communicate any recommended future work to the customer.

Build and maintain trust with customers through timely and transparent communication.

Perform additional tasks as requested by the Head of Customer Care or Service Manager.

Education: At least College level or Graduate

Experience: A minimum of 2 years of work experience in similar role

Languages: Fluency in Arabic and English is essential

Software: Computer Literate

Join us in setting the standard for customer care. If you thrive in a fast-paced environment and enjoy creating positive client experiences, this is your opportunity to grow and shine.